Area Experience Leader: Lead 4–6 Offices to Excellence

H&R Block, Inc.; West Hartford (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will guide Tax Professionals and Client Service Professionals, coach teams, and align priorities to deliver strong client outcomes and business performance. You’ll own office readiness, staffing, facilities, compliance, and daily operations, using leadership and disciplined execution to build high‑performing teams and

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit environment with accountable performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing facilities, staffing, or compliance.
• Strong communication and problem‑solving skills, including handling client escalations.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices with discipline and consistency.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client‑centric leadership.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching for consistent performance.
• Provide coaching informed by observed behaviors, client interactions, and outcomes to strengthen team execution.
• Identify patterns across offices and develop bench strength and high‑potential talent.
• Own revenue, growth, operational performance, and business outcomes across offices.
• Monitor performance metrics, identify trends, and implement actions to improve results.

Skills

Leadership

Client-centric

Data interpretation

Cross-location coordination

Communication

Problem-solving

Travel readiness

Schedule flexibility

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will guide Tax Professionals and Client Service Professionals, coach teams, and align priorities to deliver strong client outcomes and business performance. You’ll own office readiness, staffing, facilities, compliance, and daily operations, using leadership and disciplined execution to build high‑performing teams and