Area Director of Housekeeping — Multi-Property Leader

Highgate; Franklin (MA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Group insurance

Paid time off

401(k)

Voluntary benefits

Hotel benefits

Get paid daily

Job summary

Highgate Hotels in Franklin, MA is seeking an Area Director of Housekeeping to lead the housekeeping teams across multiple properties. You will inspire, train, and supervise staff, ensuring clean, safe, and guest-ready environments while aligning with brand standards and operational goals.

This role emphasizes budget adherence, scheduling, guest service excellence, and collaboration with maintenance and front desk to maintain high satisfaction scores.

Qualifications

• 3+ years of progressive hotel housekeeping experience, supervisory experience required.
• Ability to train and motivate staff across multiple locations.
• Excellent verbal and written communication skills.

Responsibilities

• Hire, train, supervise, and motivate housekeeping staff at each location.
• Oversee daily operations, budgeting, inventory, and scheduling within department budget.
• Ensure quality, cleanliness, and adherence to brand standards across hotels.
• Greet guests and address requests to maintain high satisfaction.
• Coordinate with Maintenance and Front Desk to ensure a consistent, high-quality product.

Skills

Staff supervision

Budget management

Communication

Education

4-year college degree

Job description

Highgate Hotels in Franklin, MA is seeking an Area Director of Housekeeping to lead the housekeeping teams across multiple properties. You will inspire, train, and supervise staff, ensuring clean, safe, and guest-ready environments while aligning with brand standards and operational goals.

This role emphasizes budget adherence, scheduling, guest service excellence, and collaboration with maintenance and front desk to maintain high satisfaction scores.