Housekeeping - Weekends Only

Highgate Hotels, LP; Country View Estates (MA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Group insurance

Paid time off

401(k)

Short-term disability

Long-term disability

Flexible Spending Account

Life insurance

Daily pay

Job summary

Highgate Hotels is seeking a Housekeeping Supervisor for weekends at the Residence Inn Franklin in Franklin, MA. The role entails leading housekeeping operations, training staff, and ensuring guest rooms meet brand standards for quality and cleanliness.

The position requires 3+ years in hospitality with supervisory experience, strong communication, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• At least 3 years of progressive experience in hotel operations or related field.
• Supervisory experience required.
• Strong communication and guest service skills.

Responsibilities

• Hire, train, supervise, counsel, motivate and recognize housekeeping staff at each location.
• Oversee daily operations, inventory, ordering, scheduling within budget.
• Inspect work to ensure brand standards of cleanliness.
• Greet and assist guests; build relationships for loyalty.
• Coordinate with Maintenance and Front Desk for high quality products.
• Maintain safety and productivity in department.

Skills

Supervisory experience

Communication

Multitasking

Time management

Guest service

Education

4-year college degree

Job description

life insurance, flexible benefit account, paid time off, short term disability, long term disability, 401(k)

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Housekeeping - Weekends Only

Requisition ID: 2026-82358
Category: Housekeeping
Job Location: US-MA-Franklin
Property: Residence Inn Franklin
Compensation Minimum: USD $17.00/Hr.
Compensation Maximum: USD $21.00/Hr.
Pay Class: Part Time
Compensation Type: Hourly
Highgate Hotels

Location

Residence Inn Franklin
4 Forge Pkwy Franklin , MA 0 2038

Overview

Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As an Area Director of Housekeeping for multiple properties, your role is to motivate your teams to deliver their best work every day to ensure that our guests have a comfortable and memorable stay at each location.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits include hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Hire, train, supervise, counsel, motivate and recognize the housekeeping staff in each location.
• Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a set department budget at each hotel.
• Inspect work performed by the housekeeping staff to ensure quality and cleanliness is top notch and consistent with brand standards.
• Greet and assist guests with all requests. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain satisfaction.
• Work closely with the Maintenance Department and Front Desk at each hotel to achieve a consistent, high quality product resulting in above average customer satisfaction scores.
• Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.

Qualifications

• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience
• Supervisory experience required.
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

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