Work from Home Customer Service Coordinator - Bank Voice

Capital One; Richmond (VA); Remote; USD 44,000; Full time

Job summary

A leading company in the financial sector is seeking a Work from Home Customer Service Coordinator. This role requires effective communication and a strong customer focus, with responsibilities including managing customer inquiries and providing solutions. Candidates should have a high school diploma and at least 2 years of customer service experience. The position offers a competitive salary of $21 per hour, with comprehensive benefits and flexible scheduling options.

Benefits

Medical, Dental, Vision, Prescription coverage from Day 1

Flexible Schedule Options

Paid Time Off

Wellbeing programs including backup childcare and mental health support

Tuition Reimbursement

Paid Training and Development

Flexible Spending Account

Life and Disability Insurance

401(k) and Stock Purchase Plan

Qualifications

• At least 2 years of customer service or call center experience.
• Strong customer focus rooted in empathy.
• Ability to manage time effectively and stay organized.

Responsibilities

• Communicate effectively with peers, management, and customers.
• Exercise good judgment and decision-making skills.
• Use listening, questioning, call control, and de-escalation techniques.

Skills

Customer focus

Effective communication

Attention to detail

Adaptability

Decision-making

Education

High school diploma, GED, or equivalent

Job description

Work from Home Customer Service Coordinator - Bank Voice

Join us as a Work from Home Customer Service Coordinator - Bank Voice at Capital One.

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Our Mission and Culture

More Than Just a Bank, More Than Just a Career

Your voice is our voice. We champion you. At Capital One, we believe in listening and helping. We strive to change banking for good with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is empowered to be the best people to people, and we support you every step of the way.

Training and Development

We invest heavily in your learning and growth. Successful associates will:

• Show willingness to learn, attention to detail, and adaptability
• Have a strong customer focus rooted in empathy
• Communicate effectively with peers, management, and customers
• Exercise good judgment and decision-making skills
• Use listening, questioning, call control, and de-escalation techniques
• Manage time effectively and stay organized
• Be dependable with good attendance
• Maintain a reliable private internet connection (not cellular or hotspot)

Compensation

• $21 per hour

Schedule Options

• Sunday through Thursday, 2:00 PM - 11:00 PM EST
• Tuesday through Saturday, 2:00 PM - 11:00 PM EST

Schedules are assigned based on time zone and availability, on a first-come, first-served basis.

Benefits

• Medical, Dental, Vision, Prescription coverage from Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing programs including backup childcare and mental health support
• Tuition Reimbursement
• Paid Training and Development
• Flexible Spending Account
• Life and Disability Insurance
• 401(k) and Stock Purchase Plan

Technology and Location Requirements

Work from home requires a secure, noise-free environment and a reliable private internet connection (Cable or Fiber, speeds at least 5Mbps, preferably 10+ Mbps). Hotspots and satellite services are not permitted. Capital One may request proof of internet service. This role is exclusively for residents in the US, excluding California, Hawaii, and US territories, and cannot be performed internationally or outside the continental US.

Qualifications

Basic:

• High school diploma, GED, or equivalent
• At least 2 years of customer service or call center experience

Preferred:

• At least 1 year in financial services or banking

Note: Capital One does not sponsor employment authorization for this role.

Salary Range

Remote (US): $43,680 annually. Other locations will have pay based on regional ranges.

Additional Information

We are committed to diversity and inclusion. We offer a comprehensive benefits package and equal employment opportunities. Please contact us for accommodations or support during the application process.