Patient Care Customer Service Coordinator (WFH)

Freddie Mac; Murray (KY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in home medical equipment is seeking candidates for a customer service role. This position involves contacting patients, processing orders, and ensuring accurate information. Candidates should have a high school diploma and experience in a team-oriented environment. The role offers competitive pay, generous benefits, and the opportunity to work from home after training.

Benefits

Generous paid time off

Paid holidays

Comprehensive benefits package

Employee recognition program

Qualifications

• High school diploma or GED required.
• 1-3 years of related experience in a team-oriented environment.
• Strong customer service background.

Responsibilities

• Contact patients regarding equipment delivery and take orders.
• Verify patient information and process orders through the online system.
• Troubleshoot and resolve issues based on patient feedback.

Skills

Customer Service

Communication

Organizational Skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Employer Industry: Home Medical Equipment

Why consider this job opportunity:
- Pay starting at $15 plus a quarterly bonus opportunity
- Generous paid time off and paid holidays
- Work from home after successful completion of in-office training and meeting expectations
- Overtime pay for non-exempt hourly positions based on business needs
- Comprehensive benefits package including medical, dental, and vision insurance
- Employee recognition program and bonus/incentive opportunities

What to Expect (Job Responsibilities):
- Contact patients regarding the delivery of equipment and take patient orders
- Verify patient information and accurately transcribe patient profiles over the telephone
- Process patient orders through the online pharmacy system
- Troubleshoot and resolve issues based on patient feedback regarding orders
- Ensure orders are complete and perform other duties as assigned

What is Required (Qualifications):
- High school diploma or GED equivalent
- One to three years of related prior work experience in a team-oriented environment
- Strong customer service background
- Valid driver's license in the state of residence with a clean driving record (when applicable)
- Ability to effectively communicate in English, both orally and in writing

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related service environment
- Familiarity with Microsoft applications, including Word and Excel
- Ability to maintain confidentiality and handle sensitive information
- Strong organizational and time-management skills
- Previous experience in a call center environment

#HomeMedicalEquipment #CustomerService #CareerOpportunity #HealthcareBenefits #RemoteWork

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