Area Coach

Hospitality Restaurant Group; Town of Oneonta (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Bonus eligible

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Hospitality Restaurant Group seeks an Area Coach to provide leadership and direct supervision of multiple Taco Bell locations. You will recruit and develop Restaurant General Managers and Shift Managers, coach on the four rights, and drive customer satisfaction while monitoring area financial performance.

Demonstrated multi-unit management experience, strong communication, and a proactive, high-energy leadership style are essential. Travel between designated stores is required daily.

Qualifications

• 5 years of successful, operational multi-unit management experience.
• Proven ability to coach and develop managerial employees.
• Demonstrated track record in customer satisfaction and financial performance.

Responsibilities

• People Role model the How We Work Together Principles.
• Find, hire and develop RGMs, Assistant GMs and Shift Managers.
• Coach RGMs on the '4 Rights' with regular 1:1 feedback.
• Take action proactively and maintain high activity levels.
• Analyze customer perceptions via VOC and CORE visits.
• Lead product and program rollouts with RGMs for success.
• Resolve customer complaints quickly while maintaining positive relations.
• Demonstrate a positive attitude with staff and customers.
• Analyze area financial performance and identify trends.

Skills

Multi-unit management

Coaching & development

Customer satisfaction

Communication skills

Team building

Analytical decision making

Financial performance analysis

Job description

Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

The Area Coach (AC) provides overall leadership and direct supervision of approximately 4 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit.

Benefits

• 401(k) with company matching
• Paid time off
• Bonus eligible position
• Dental insurance
• Health insurance
• Vision insurance
• Mileage reimbursement

Role:

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the “4 Rights” in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Requirements

The ideal candidate for the Area Coach position will possess:

• 5 years of successful, operational multi-unit management experience.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to achieve a high level of customer satisfaction, financial performance and employee satisfaction
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy
• Must have reliable transportation and valid driver’s license
• Must be able to travel between designated stores daily
• Background checks are run on all management employees