Arcade Supervisor

Stars and Strikes Family Entertainment Center; Raleigh (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health & 401k Benefits

Paid-time off

Free bowling, laser tag & gameplay

Company-wide contests

Job summary

Stars and Strikes Family Entertainment Center in Raleigh, North Carolina, is looking for an Arcade Supervisor. This dynamic role involves managing operations in a fast-paced environment, overseeing team member schedules, and ensuring guest satisfaction through exceptional service.

The ideal candidate will have 1-2 years of supervisory experience, demonstrate a friendly demeanor, and possess skills in report analysis. Join a family-owned business that values teamwork and offers perks like health benefits and free gameplay!

Qualifications

• 1-2 years of supervisor experience.
• Experience in retail or sales is a plus.
• Proficiency with Excel.

Responsibilities

• Create an exciting atmosphere for guests.
• Achieve arcade and attraction sales.
• Manage team member schedules and duties.
• Assist in recruiting and hiring team members.
• Oversee employee training and operational standards.

Skills

Supervisor experience

Retail or sales experience

Friendly demeanor

Ability to analyze reports

Knowledge of gaming software

Tools

Meriq

Tripleseat

Vector

Micros

Embed software

Job description

Stars and Strikes Family Entertainment Center is seeking an Arcade Supervisor who is ready to be part of a high volume, fast-paced Entertainment Center!

The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Arcade Supervisor, you would be assisting in the overall operations of our state‑of‑the‑art gamerooms. Our game rooms feature arcade games, virtual reality, laser tag, and bumper cars, as well as other attractions. This position will work directly with the Arcade Manager to meet and exceed sales goals, assist in running the full retail‑style prize center, analyzing and understanding game payouts, as well as training and maintaining team members for a variety of positions, all while ensuring that we exceed our guest's expectations and deliver an exceptional experience.

What we’re looking for:

• 1-2 years of supervisor experience
• Experience in retail or sales is a plus
• Friendly and professional demeanor
• Ability to analyze reports and proficiency with excel
• Meriq, Tripleseat, Vector, Micros and Embed software knowledge is a plus

Responsibilities:

• Creating an exciting and fun atmosphere to ensure a great experience for our guests
• Achieve arcade and attraction sales
• Ensure redemption store inventory levels and displays are in line with company standards
• Prepare and manage team member schedules and assignments of specific duties
• Assist in recruiting and hiring team members
• Developing and overseeing employee training on POS, service protocols, and operational standards throughout the location

Why join our team?

• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We are a family‑owned business and consider our team members part of our family
• We encourage team members to continue their training by providing online resources
• We provide opportunities for all team members to give back to the community
• We encourage team members to have fun while they work
• We work together as a team and succeed as a team

Perks we offer:

• Health & 401k Benefits
• Paid‑time off
• Free bowling, laser tag & gameplay!
• Company‑wide contests

Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events.

Stars and Strikes is an Equal Opportunity Employer.