Arcade Operations & Guest Experience Lead

Stars and Strikes Family Entertainment Centers; Woodstock (AL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Profit-Sharing

Free bowling, laser tag & gameplay

Job summary

Stars and Strikes Family Entertainment Centers is seeking an experienced Arcade Manager to lead our state-of-the-art games room and guest experience. You’ll drive sales, manage a prize center, and train a diverse team across arcade operations, VR, laser tag, and attractions.

The ideal candidate is energetic, professional, and analytical, with a track record in retail or entertainment venues. Join a family-owned company with opportunities for growth and community involvement.

Qualifications

• 1-2 years of management experience.
• Experience in retail or sales is a plus.
• Friendly and professional demeanor.
• Ability to analyze reports and use Excel.
• Knowledge of Meriq, Tripleseat, Vector, Micros and Embed software is a plus.

Responsibilities

• Ensure an excellent guest experience.
• Meet and exceed arcade sales goals.
• Manage the retail-style prize store.
• Hire, train and manage hourly staff.
• Complete arcade audits.
• Analyze game payouts and reconcile results.
• Merchandise prize store and price new items.
• Order arcade inventory and organize storage areas.
• Arcade reporting and performance analysis.

Skills

1-2 years of management experience

Retail or sales experience

Friendly and professional demeanor

Ability to analyze reports

Proficiency with Excel

Tools

Meriq

Tripleseat

Vector

Micros

Embed

Job description

Stars and Strikes Family Entertainment Centers is seeking an experienced Arcade Manager to lead our state-of-the-art games room and guest experience. You’ll drive sales, manage a prize center, and train a diverse team across arcade operations, VR, laser tag, and attractions.

The ideal candidate is energetic, professional, and analytical, with a track record in retail or entertainment venues. Join a family-owned company with opportunities for growth and community involvement.