Arcade Manager: Drive Sales & Guest Experience

Stars and Strikes Family Entertainment Centers; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Profit-Sharing

Free bowling, laser tag & gameplay!

Job summary

Stars and Strikes Family Entertainment Centers is seeking an Arcade Manager to lead the high-volume, fast-paced games room, overseeing the state-of-the-art arcade, VR, laser tag, and bumper cars to ensure exceptional guest experiences.

The role includes meeting sales goals, running a full prize center, analyzing game payouts, and training hourly staff while maintaining high standards. This is a hands-on leadership position with strong guest service and analytical requirements.

Qualifications

• 1–2 years of management experience.
• Experience in retail or sales is a plus.
• Friendly and professional demeanor.
• Ability to analyze reports and Excel proficiency.

Responsibilities

• Ensure an excellent guest experience.
• Meet & exceed arcade sales goals.
• Manage retail-style prize store.
• Hire, train & manage hourly staff.
• Complete arcade audits.

Skills

People leadership

Guest service

Analytical mindset

Excel proficiency

Tools

Meriq

Tripleseat

Vector

Micros

Embed

Job description

Stars and Strikes Family Entertainment Centers is seeking an Arcade Manager to lead the high-volume, fast-paced games room, overseeing the state-of-the-art arcade, VR, laser tag, and bumper cars to ensure exceptional guest experiences.

The role includes meeting sales goals, running a full prize center, analyzing game payouts, and training hourly staff while maintaining high standards. This is a hands-on leadership position with strong guest service and analytical requirements.