Arborist Account Manager

Joshua Tree Experts; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team at a leading tree care company as an Arborist Account Manager. This role offers a unique opportunity to leverage your expertise in tree and plant health care while engaging in consultative sales and relationship building. You'll be responsible for estimating job costs, negotiating contracts, and ensuring client satisfaction through exceptional service. With a focus on safety and professionalism, this position promises a rewarding career path in a growing industry. If you're passionate about arboriculture and customer service, this is the perfect opportunity to thrive in a supportive environment.

Qualifications

• 4-5 years of experience in arboriculture is essential.
• Knowledge of insect and disease management is required.
• ISA Certified Arborist certification is preferred.

Responsibilities

• Estimate time and costs for tree care services accurately.
• Build long-term client relationships through effective communication.
• Conduct site inspections and prepare proposals.

Skills

Tree Identification

Plant Health Care

Sales Techniques

Customer Service

Negotiation Skills

Time Management

Communication Skills

Analytical Skills

Education

High School Diploma or GED

Job description

Arborist Account Manager

Are you currently working in the tree care industry and looking to make a change?

Want to work in a culture focused on safety and professionalism?

Would you enjoy working for a growing company?

Join us at Joshua Tree Experts, Houston's premier tree care company, as we are now accepting applications from qualified and skilled Arborist Account Managers. This pivotal role offers a golden opportunity to apply your expertise in Tree and Plant Health Care while enjoying an exceptional and rewarding earning potential.

The Arborist Account Manager position is not just a job; it's a year-round adventure filled with challenges and rewards. Bring your knowledge and experience in tree care, tree evaluation, plant health care (PHC), and industry-approved practices to the forefront. We are seeking your hands-on proficiency in estimating and marketing tree services, along with a keen insight into the logistical essentials needed for arboricultural practices.

As the Arborist Account Manager, your main responsibilities include:

• Using consultative sales techniques for sales prospecting and building lasting business relationships
• Proposing job costs and providing timely estimates to both prospects and clients
• Leveraging modern technology for developing proposals and communication with clients and colleagues
• Negotiating contracts and collaborating with office staff to schedule work
• Creating work orders and instructing crews on key job scope elements to ensure client expectations are met
• Setting up crews, communicating ongoing work, and ensuring job completion to client satisfaction
• Following up with customers promptly after job completion to address any concerns and ensure satisfaction
• Obtaining referrals, networking with peers, and actively seeking new business opportunities
• Demonstrating ethical behavior, integrity, and promoting a positive Company culture as a role model.
• Continuously engaging in prospecting for new business opportunities.
• Other duties as assigned

Essential Functions:

• Accurately estimate time and costs for crews performing pruning, removal, cabling, stump grinding, and plant health tasks.
• Conduct site inspections to prepare proposals.
• Build and maintain long-term client relationships with timely follow-ups.
• Maintain a neat, clean, and professional appearance on customers' properties, following the Joshua Tree Sales Standard.
• Collaborate with the marketing team to develop and implement marketing campaigns and initiatives.
• Attend industry events and conferences to build relationships and promote the Joshua Tree Experts brand.
• Maintain a comprehensive understanding of Joshua Tree Experts services and competitive landscape.
• Stay up-to-date with industry trends, developments, and best practices

Knowledge and Requisite Skills/Abilities:

• Knowledge of tree identification and plant health care, including insect and disease management.
• Preferred ISA Certified Arborist certification
• Effective pricing of tree care recommendations and other services.
• Proven sales track record with the ability to meet sales goals.
• Excellent customer service, telephone etiquette, and organizational skills.
• Ability to multitask, prioritize, identify problems, and collaborate on solutions.
• Attention to detail, analytical skills, and basic computer and math proficiency.
• Strong listening, verbal, and written communication skills.
• Reliable, self-motivated, with a positive and upbeat attitude.

Minimum Qualifications:

• High school diploma or GED.
• 4 - 5 years working knowledge of arboriculture.
• Preferably certified as an Arborist.
• Customer service, prospecting, and communication skills.
• Proficient in phone, email, and chat communication.
• Strong persuasion, negotiation, and closing skills.
• Flexibility to work varying hours to meet job demands.
• Valid driver's license in good standing.