Arbor Supervisor

Wright Outdoor Solutions; Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Wright Outdoor Solutions in Des Moines, IA is hiring an Arbor Supervisor to lead arbor operations across Des Moines and Cedar Rapids. You will supervise crews, manage daily production, and ensure safety, quality, and profitability while delivering exceptional customer experiences.

The ideal candidate has strong arboriculture expertise, proven leadership, and a commitment to safety. This role supports employee development and business growth within an employee-owned company.

Qualifications

• Valid Iowa driver's license and clean driving record.
• 5+ years of professional arboriculture experience.
• 2+ years of supervisory or crew leadership experience.
• Ability to lift 100 lbs and perform physically demanding tasks.
• Excellent communication and interpersonal skills.
• ISA Certified Arborist and pesticide applicator license preferred.
• TCIA Certified Treecare Safety Professional (CTSP) and First Aid/CPR certification preferred.
• Experience using Aspire or similar management software.

Responsibilities

• Lead arbor crews and supervise daily operations in Des Moines and Cedar Rapids.
• Ensure safety, quality, and OSHA/ANSI TCIA standards compliance.
• Schedule pruning, removals, cabling, bracing, and plant health care.
• Monitor budgets, labor hours, and production goals.
• Develop team members and identify future leaders.
• Maintain equipment and resources; support business growth.
• Build strong customer relationships and ensure satisfaction.
• Assist with sales opportunities and site evaluations.

Skills

Leadership

Communication

Organizational skills

Problem solving

Tools

Aspire

Job description

Job Title: SupervisorFLSA Status: Non-ExemptAbout Wright Outdoor SolutionsWright Outdoor Solutions provides comprehensive outdoor and indoor services to residential and commercial clients throughout Iowa and the Midwest. Services include arbor care, landscape maintenance, lawn care, plant health care, interiorscaping, holiday decor, and landscape construction.Our team is guided by the core values of Safety, Integrity, Excellence, Respect, Teamwork and Innovation. As an employee-owned company, we are committed to developing exceptional team members, building lasting customer relationships, and delivering outstanding service experiences.Job Summary:The Arbor Supervisor is responsible for leading arbor operations within Des Moines and Cedar Rapids areas. This role provides direct supervision of arbor crews, manages daily production activities, ensures compliance with safety and quality standards, and drives customer satisfaction and profitability.The Arbor Supervisor serves as a key member of the branch leadership team and is responsible for developing employees, executing operational plans, maintaining equipment and resources, and supporting business growth. The ideal candidate is a skilled arboriculture professional with strong leadership abilities, a passion for safety, and a commitment to delivering exceptional customer experiences.Essential Job Duties:Safety LeadershipChampion Wright Outdoor Solutions' safety-first culture.Conduct daily jobsite safety briefings and weekly tailgate meetings.Ensure compliance with OSHA, ANSI Z133, ANSI A300, TCIA standards, and company safety policies.Investigate accidents, incidents, property damage claims, and near misses.Maintain required safety certifications and training records for team members.Perform regular jobsite audits and field observations.Operations ManagementSchedule and coordinate arbor crews, equipment, and resources.Manage tree pruning, removals, cabling, bracing, stump grinding, mulch grinding and plant health care services.Ensure projects are completed safely, efficiently, and profitably.Monitor labor productivity and daily production goals.Conduct quality assurance inspections and provide corrective coaching when necessary.Ensure work is completed according to Wright Outdoor Solutions standards and customer expectations.Team Leadership and DevelopmentRecruit, onboard, train, and develop arbor team members.Conduct regular performance conversations and coaching sessions.Identify future Crew Leaders and support career development pathways.Promote employee engagement and retention initiatives.Build a positive, collaborative, and accountable team culture consistent with employee ownership principles.Customer RelationsDevelop and maintain strong customer relationships.Participate in customer site visits and consultations.Resolve customer concerns professionally and promptly.Ensure customer communication is timely, accurate, and documented.Deliver an exceptional customer experience that drives retention and referrals.Sales and Business Development SupportIdentify enhancement opportunities for existing customers.Support sales efforts through site evaluations and technical expertise.Partner with Account Managers to grow arbor revenue.Promote plant health care, preventive maintenance, and additional service offerings.Assist with proposal reviews and production planning.Financial ManagementAchieve branch revenue, gross margin, and profitability objectives.Manage labor hours, overtime, equipment utilization, and job costing.Monitor departmental budgets and operational expenses.Support annual planning and forecasting processes.Use operational software and reporting tools to monitor performance metrics.Other Duties:Position may require some outside travelDuring emergencies or natural disasters may be required to be on duty for the duration of the disasterSupervisory Duties:Responsible for supervising employees on their team to ensure proper administration of training, employee induction and follow-up, work production and adherence to safety practices.Knowledge, Skills & Ability Requirements:Strong knowledge of tree identification, growth habits, pruning standards, and tree risk managementComprehensive understanding of OSHA, ANSI Z133, and ANSI A300 standards.Ability to effectively lead multiple crews and projects simultaneously.Must be able to withstand exposure to all kinds of weather while completing work tasks such as rain, heat, sun, cold, snowAbility to read, write and speak English sufficient to perform job duties and to interact and communicate with employees and vendorsPossess excellent leadership skills and ability to hand stress and multi-taskExcellent communication skillsAbility to read and complete daily paperworkStrong organizational, project management and problem-solving skillsAbility to work independently and on a team in a fast-paced environmentEducation, Certification & Experience Requirements:Valid Iowa driver’s licenseFive or more years of professional arboriculture experienceTwo or more years of supervisory or crew leadership experienceMust be able to lift 100lbsExcellent communication and interpersonal skillsOutstanding organizational and leadership skillsOther Preferred Requirements: (driver’s license, CDL, pesticide or herbicide license, CPR or first-aid certified)Preferred Class A or B or higher CDL endorsementISA Certified ArboristPesticide Applicator LicenseTCIA Certified Treecare Safety Professional (CTSP.First Aid/CPR certificationExperience using Aspire or similar operational management softwareWright Outdoor Solutions employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.https://wrightoutdoorsolutions.com/privacy-policy