Claims Specialist

Turo Inc.; Arizona; On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Employer‑paid medical, dental, and vision insurance

Retirement employer match

Learning & Development stipend

Turo travel credit

Cell phone and internet stipend

Paid time off and holidays

Job summary

Turo Inc. is seeking a Claims Specialist to handle high-complexity claims, requiring analysis of policies and customer communication. This role involves investigating claims, negotiating resolutions, and providing recommendations on processes.

The ideal candidate will demonstrate strong investigative skills and independent judgment. A hybrid work model is offered, alongside competitive salary and comprehensive benefits.

Qualifications

• Strong investigative mindset with the ability to analyze evidence.
• Excellent communication skills for clear explanations.
• Ability to manage a pending inventory of claims.

Responsibilities

• Investigate high-complexity claims and determine eligibility.
• Communicate with customers to clarify coverage and negotiate resolutions.
• Review escalations and make recommendations.

Skills

Investigative mindset

Independent judgment

Communication skills

Organizational skills

Collision damage theory understanding

Multitasking abilities

Proficiency with macOS and Google Docs

Job description

About the team

The Claims Specialist team handles claims of higher complexity, requiring significant levels of understanding and interpretation of Turo’s operating policies and procedures. They investigate causation, determine whether coverage applies, and exercise judgment on matters of financial impact to Turo and its hosts.

What you will do

• Investigate high-complexity claims with significant financial impact by interpreting policies, determining methods of investigation, interviewing customers, assessing credibility, analyzing damages, and determining eligibility for protection on behalf of Turo.
• Communicate with customers to gather information, explain protection procedures, educate hosts, clarify coverage decisions, and negotiate claim resolutions.
• Review escalations or reconsiderations from standard/fast track claims teams, including Fair Claims reviews and arbitration presentations, and make recommendations on behalf of Turo management.
• Exercise discretion and judgment to waive or make exceptions to processes and policies to achieve fair outcomes for hosts, when warranted.
• Participate in special projects and business changes, providing recommendations on claims process improvements, objectives, and KPIs.
• Attend meetings, huddles, one‑on‑ones, and training sessions.
• Perform other related duties as assigned.

Your profile

• Strong investigative mindset with the ability to analyze evidence and draw logical conclusions.
• Demonstrated ability to exercise independent judgment and decision‑making beyond standard guidelines.
• Excellent communication skills, with the ability to clearly and concisely explain complex situations.
• Strong organizational skills with the ability to manage a pending inventory of claims independently.
• Proficient in reviewing and evaluating estimates with a strong understanding of collision damage theory.
• Professional, empathetic communication style in both verbal and written interactions.
• Ability to multitask across technical platforms.
• Proficiency with macOS and Google Docs.

Compensation

For this role, the target base salary range in Phoenix is $50,000–$62,000 annually. This role is also eligible for equity and benefits. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. This role will be in‑office on a hybrid schedule — Turo will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays.

Benefits

• Competitive salary, equity, benefits, and perks for all full‑time employees.
• Employer‑paid medical, dental, and vision insurance (Country specific).
• Retirement employer match.
• Learning & Development stipend to invest in your professional development.
• Turo host matching program.
• Turo travel credit.
• Cell phone and internet stipend.
• Paid time off to relax and recharge.
• Paid holidays, volunteer time off, and parental leave.
• In‑office lunch, office snacks, and fun activities for those who are in the office full‑time or hybrid.

Equal Opportunity Employer

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E‑Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [e-mail].