Claims Processor

turo; Arizona; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Equity

Medical, dental, and vision insurance

Retirement match

Learning & Development stipend

Turo travel credit

Cell phone and internet stipend

Paid time off

Job summary

Turo is seeking a Claims Processor to join the Phoenix operations team. You will bridge gaps between Support and Claims, handling incident processes and assisting with non-complex resolutions.

Role requires adaptability, strong attention to detail, and the ability to work in a changing, fast-paced environment with KPI-focused performance.

Qualifications

• Ability to multitask and maintain accurate notations on accounts.
• Strives for quality and meets KPIs with minimal supervision.
• Proactive in asking questions and seeking a challenge.

Responsibilities

• Provide exceptional customer service to hosts, guests, vendors and internal teams via Slack, email, voice or chat.
• Manage recovery activities and review liability in claims processes.
• Assist members through incident processes and non-complex claim resolutions.
• Contribute to internal process docs and streamline workflows.

Skills

Multitasking

Attention to detail

Problem solving

Communication

Tools

Slack

CRM systems

Job description

About the team

Turo is looking for an enthusiastic and pragmatic Claims Processor to join us as we expand our operations team in Phoenix! You will bridge the gap between Turo Support and Claims while supporting Claims Associates. This position requires someone comfortable with change, driven, and eager to learn every day.

What you will do

• Provide exceptional customer service and support to Turo hosts, guests, external vendors, and internal teams via Slack, email, voice, and/or chat
• Manage recovery activities, review eligibility for accounts and vehicles relative to claims, review for liability, and own our resolving indirectly space
• Assist Turo members through the incident process
• Assist with non-complex claim resolutions
• Contribute to internal process documents and help streamline workflow

Your profile

• Can multitask while ensuring all proper and accurate notations on an account are completed within a timely manner
• You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace
• Attention to detail is crucial - we work in a marketplace supporting hosts and guests across multiple geographies
• You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision
• You bring a positive attitude, high energy, strong work ethic, and commitment to Turo values

Bonus if you have

• Previous startup experience
• Strong proficiency with technology such as Slack and other CRM systems
• Someone who thrives in a space that is not always black and white

For this role, the set hourly rate is $20.00 an hour in Phoenix. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Turo AI Policy

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at [e-mail].

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environ