Arabic Social Media Community Moderator — Part-Time

Social Factor; Ohio; Remote; USD 25,000 - 41,000; Part time

Benefits offered by this job

Flexible schedule

Remote work

Project-based assignment

Job summary

Social Factor is seeking skilled moderators fluent in Arabic to join our project-based, temporary or part-time teams. We offer flexible schedules and diverse opportunities across US time zones, with some roles requiring live stream moderation and rapid user interactions.

Candidates should have native-level Arabic, strong brand voice adaptation, and proven social media moderation experience. Familiarity with Sprinklr, Khoros, or Sprout Social is a plus.

Qualifications

• Native-level understanding of Arabic language.
• Deep understanding of Arabic pop culture, nomenclature, and slang.
• Able to understand client's brand voice & accurately engage with users
• Previous social media moderation experience is required and live stream moderation is a plus
• Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
• Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
• Excellent spelling and grammar skills (skills and/or language test will be given for final candidates)
• Strong willingness to learn and think critically; a proactive approach
• High energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
• Personal computer with minimum of Windows 10 and macOS 12.X
• Personal internet speed requirement of a minimum of 150 mbps

Responsibilities

• Moderate social channels and engage users in real-time.
• Maintain brand voice and respond to inquiries.
• Troubleshoot issues and escalate as needed.
• Collaborate with teams across brands for consistency.
• Follow guidelines and workflows precisely.

Skills

Arabic language

Social media moderation

Brand voice adaptation

Real-time engagement

Excellent communication

Live stream moderation

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is seeking skilled moderators fluent in Arabic to join our project-based, temporary or part-time teams. We offer flexible schedules and diverse opportunities across US time zones, with some roles requiring live stream moderation and rapid user interactions.

Candidates should have native-level Arabic, strong brand voice adaptation, and proven social media moderation experience. Familiarity with Sprinklr, Khoros, or Sprout Social is a plus.