AR Specialist – Cash Flow & Dispute Resolution

Buckhorn; Milford (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Buckhorn in Milford, OH is seeking an Accounts Receivable Specialist to manage a defined customer portfolio, drive proactive collections, and resolve disputes. You will work closely with Sales, Customer Service, and Finance to maximize cash flow and reduce risk.

The role requires experience in collections, account reconciliation, and data accuracy using ERP systems. Strong communication and problem-solving skills are essential for success in a fast-paced environment.

Qualifications

• Associate or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• 3+ years of commercial collections and accounts receivable experience preferred.
• Experience with ERP systems such as Epicor, JDE, SAP, Oracle, or similar platforms preferred.
• Experience with customer portals, deductions, and dispute management preferred.

Responsibilities

• Manage an assigned customer portfolio and perform proactive collection activities.
• Stratify collection efforts based on aging, exposure, risk, and customer payment behavior.
• Receive and manage inbound and outbound collection calls and correspondence.
• Contact customers regarding overdue accounts and determine reasons for non-payment.
• Monitor payment commitments and follow up to ensure timely remittance.
• Document collection activity and customer interactions within approved systems.
• Partner with Sales, Customer Service, Operations, and Finance to resolve disputes.
• Investigate and resolve customer deductions, chargebacks, pricing discrepancies, freight claims, and rebate disputes.
• Review customer accounts and provide recommendations regarding order release and credit hold activity.
• Support customer credit reviews by gathering financial information, trade references, and supporting documentation.
• Escalate credit concerns, delinquent accounts, and collection issues to management.

Skills

Commercial collections

Customer account mgmt

Excel data analysis

Communication

Attention to detail

Time management

Problem solving

Team collaboration

Education

Associates or Bachelor's degree in Accounting/Finance

Tools

Epicor

JDE

SAP

Oracle

Job description

Buckhorn in Milford, OH is seeking an Accounts Receivable Specialist to manage a defined customer portfolio, drive proactive collections, and resolve disputes. You will work closely with Sales, Customer Service, and Finance to maximize cash flow and reduce risk.

The role requires experience in collections, account reconciliation, and data accuracy using ERP systems. Strong communication and problem-solving skills are essential for success in a fast-paced environment.