AR Resolution & Cash Collections Specialist

Vital Records Control (VRC); Memphis (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

Vital Records Control (VRC) is seeking an Account Resolution Specialist to support AR invoicing and cash applications, helping to improve cash collections and DSO metrics. The role reports to the Senior Account Resolution Specialist and supports the AVP and locations across the region.

The ideal candidate will have exposure to accounting procedures, ability to manage daily financial transactions end-to-end, and will work collaboratively with multiple departments to resolve billing disputes and

Qualifications

• Experience modelling business processes.
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal and presentation skills.
• Highly energetic self-starter with a focus on obtaining results.
• Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities.

Responsibilities

• Monitor assigned portfolio of clients
• Become familiar with client billing guidelines in their respective portfolios
• Apply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails.
• Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriately
• Interfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistance
• Attend monthly meetings with AVP’s and DOO’s regarding aging performance and problem accounts.
• Review policies and procedures and suggest improvements where appropriate
• Build and maintain strong relationships within and across departments and with internal and external customers
• Assist in the creation of productivity standards
• Research and resolves customer problems and complaints on billing, cash application and account issues

Skills

Analytical skills

Communication skills

Multi-tasking

Team collaboration

Microsoft Office

Education

College degree

Tools

Excel

PowerPoint

Outlook

Job description

Vital Records Control (VRC) is seeking an Account Resolution Specialist to support AR invoicing and cash applications, helping to improve cash collections and DSO metrics. The role reports to the Senior Account Resolution Specialist and supports the AVP and locations across the region.

The ideal candidate will have exposure to accounting procedures, ability to manage daily financial transactions end-to-end, and will work collaboratively with multiple departments to resolve billing disputes and