AR & Process Improvement Analyst (Hybrid)

USTBC ABB Installation Products Inc.; New Berlin (WI); Ibrido; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Life insurance

AD&D

Disability insurance

Parental leave

EAP

Health advocacy

Descrizione del lavoro

ABB is seeking a Customer Care role in New Berlin, WI, operating in a hybrid model. The role focuses on accounts receivable, disputes, and process improvements within the MOSE Customer Service Team in the USA.

You will coordinate with stakeholders daily to ensure timely delivery, accurate billing, and a high level of customer satisfaction. The ideal candidate has 3+ years in sales, customer service, or business, a Bachelor’s in Business, and strong PowerBI/Excel skills, plus SAP/Salesforce

Competenze

• Minimum of 3 years of experience in sales, customer service or general business.
• Bachelor's degree in Business or related field.
• Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query, lookup formulas).
• Experience with business applications/software (SAP, Salesforce, MS Office).
• You are passionate about process improvement and data analytics.
• Fluent in English with advance verbal and written communication skills.

Mansioni

• Accounts Receivable Management - Monitor and manage outstanding customer balances, partnering with internal teams and customers to resolve billing discrepancies and accelerate payment.
• Dispute Resolution - Investigate and resolve customer disputes related to invoices, credits, pricing, and product issues while documenting root causes and corrective actions.
• Process Improvement & Automation - Identify, develop, and implement process improvements within the customer care function, including Salesforce (SFDC) workflow enhancements, automation opportunities, and CRM optimization to drive efficiency and elevate the customer experience.
• Customer On-time Delivery - Track orders from release through completion, identify delays, and coordinate with operations and logistics to ensure on-time delivery performance.
• Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other customer facing business applications.

Conoscenze

PowerBI

Excel

Salesforce

MS Office

Data analytics

Process improvement

English proficiency

Formazione

Bachelor's degree in Business

Strumenti

SAP

Salesforce

MS Office

Descrizione del lavoro

ABB is seeking a Customer Care role in New Berlin, WI, operating in a hybrid model. The role focuses on accounts receivable, disputes, and process improvements within the MOSE Customer Service Team in the USA.

You will coordinate with stakeholders daily to ensure timely delivery, accurate billing, and a high level of customer satisfaction. The ideal candidate has 3+ years in sales, customer service, or business, a Bachelor’s in Business, and strong PowerBI/Excel skills, plus SAP/Salesforce