AR Operations Lead (High-Volume Billing & Cash)

OLAPLEX; New York (NY); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Work/Life Balance

Medical/Dental/Vision Insurance

Life Insurance

Disability Coverage

Parental Leave

401k with 100% match up to 4%

Professional Development Reimbursement

OLAPLEX products for you

Friends and family discount

Job summary

OLAPLEX in New York is seeking an AR Manager to lead day-to-day high-volume accounts receivable operations. You will oversee a team of FTEs and contractors, ensure accurate invoicing and cash application, and drive strong SOPs across FinOps, Sales, and Operations.

The role demands NetSuite expertise, vendor portal familiarity, and meticulous attention to detail. The position requires 4-year accounting education, 3-5 years AR/Billing experience, and the ability to meet tight deadlines in a

Qualifications

• 4-year college degree with accounting course work
• Functional Accounting knowledge
• 3-5 years previous AR/Billing, Credit & management experience
• Significant NetSuite experience
• Experience using vendor portals including Amazon Vendor Central
• Experience working in invoicing and payments in a high-volume transactional business
• Exceptional attention to detail with executional excellence
• Ability to stay calm under pressure and manage high volumes of transactions daily
• Ability to meet monthly and quarterly deadlines
• Ability to support external audit requests
• Familiar with foreign customers/currencies and billing/tax requirements

Responsibilities

• Manage the AR team (a mix of FTE and contractors) and lead all AR functions within the company
• Ensure accurate and timely invoicing of customers
• Ensure timely and accurate application of cash
• Manage a company inbox for customer invoicing questions
• Develop and maintain detailed standard operating procedures for accounts receivable and business partners
• Liaison between multiple departments (FinOps, Sales, Operations, Etc.) in all AR matters
• Attend customer onboarding calls to identify and understand billing requirements and develop solutions for complex customer requirements
• Be the point of contact for related issues (setting up new processes, maintaining financial SOPs, and auditing current processes to ensure accurate invoicing)
• Collaborate with partners to investigate root causes and resolve customer AR issues
• Resolve collection issues by examining customer payment plans (net terms), payment history, and line of credit amount
• Manage customer outreach to obtain overdue payment when necessary
• Maintain internal controls and documentation and assist with year-end audit requests
• Develop bad debt processes and procedures along with the necessary escalation practices
• Verify the validity of account discrepancies by acquiring and investigating information from billing, collections, account management, and the customer
• Spread standard methodologies across accounts, teams, and verticals
• Develop reporting and forecasting for AR related KPIs
• Prepare journal entries and account reconciliations as needed
• Maintain regular meetings with AR team to discuss current trends and brainstorm solutions to ad-hoc issues

Job description

OLAPLEX in New York is seeking an AR Manager to lead day-to-day high-volume accounts receivable operations. You will oversee a team of FTEs and contractors, ensure accurate invoicing and cash application, and drive strong SOPs across FinOps, Sales, and Operations.

The role demands NetSuite expertise, vendor portal familiarity, and meticulous attention to detail. The position requires 4-year accounting education, 3-5 years AR/Billing experience, and the ability to meet tight deadlines in a