AR Operations Lead - Cash Reconciliation & Recovery

Upgrade; Atlanta (GA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Stock option plan

Medical, dental and vision insurance

Flexible PTO

Competitive 401(k)

Job summary

Upgrade is seeking an AR Ops Lead to own the Revenue & Recovery pillar within the Dispute organization. You will reconcile cash, apply credit decisions, and drive merchant collections end-to-end, coordinating with Accounting, Sales, and Legal to protect the company’s financial position.

The role requires handling escalations, incident reporting, and audit-ready documentation. You will also own AR dashboards in Tableau, collaborate with cross-functional teams, and ensure compliance with formal

Qualifications

• 3+ years in accounts receivable, collections, cash reconciliation, or financial-services recovery operations.
• Working knowledge of credit/refund decisioning and internal controls.
• Ability to manage a recovery/collections caseload against deadlines without sacrificing accuracy.
• Strong written communication for merchant-facing and internal audit trails.
• Experience leading cross-functional syncs and escalations with high-risk merchants.

Responsibilities

• Reconcile incoming cash and apply credit decisions on disputes with financial impact.
• Lead weekly Merchant Collections Report process and align stakeholders on recovery actions.
• Partner with Management to prepare incident reports for demand letters or litigation.
• Own accrual process and year-end close activities with Dispute leadership.
• Own AR reporting and Tableau dashboards, validate data, and provide insights for leadership.
• Collaborate with Underwriting, Risk, Payments, and Legal on recovery actions and reconciliations.
• Document AR procedures and maintain audit-ready records across systems.

Skills

Accounts receivable

Collections

Cash reconciliation

Tableau

Jira/HMD

Tools

Tableau

Jira

HMD

Job description

Upgrade is seeking an AR Ops Lead to own the Revenue & Recovery pillar within the Dispute organization. You will reconcile cash, apply credit decisions, and drive merchant collections end-to-end, coordinating with Accounting, Sales, and Legal to protect the company’s financial position.

The role requires handling escalations, incident reporting, and audit-ready documentation. You will also own AR dashboards in Tableau, collaborate with cross-functional teams, and ensure compliance with formal