AR & Customer Service Supervisor - Lead & Improve Cash Flow

Southern-Glazer-S-Wine-; Columbus (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

Southern Glazer's Wine and Spirits, located in Columbus, OH, is seeking a Supervisor in Branch Customer Service & A/R to lead the CAS team's AR operations, ensure accurate cash application, and coach hourly staff in a high-volume setting.

The role focuses on building a strong AR function, driving process improvements, and delivering timely reporting while partnering with Finance, Sales, and Operations. A background in SAP and Excel is preferred.

Qualifications

• High school diploma or equivalency plus 1-2 years in a lead or supervisory role.
• Proficiency in Excel (pivot tables, VLOOKUP, data analysis).
• Strong knowledge of AR processes, collections, cash applications and account reconciliations.
• Knowledge of ERP systems (SAP) and other MS Office applications.
• Ability to train and develop a team in an evolving environment.
• Ability to resolve disputes and improve AR processes.
• Excellent interpersonal, customer service, analytical and problem-solving skills.
• Strong communication and presentation skills (written, verbal, persuasion, motivation).

Responsibilities

• Oversee and lead Accounts Receivable operations – Cash Application, account reconciliations, collections, and process improvement to ensure accuracy and timeliness
• Provide leadership, guidance, and training to the account receivable team in a timely manner
• Address performance issues, provide coaching, and support employee development to maintain a high-performing team
• Monitor AR aging reports, resolve disputes, reduce past-due balances, and provide reporting on collection performance
• Handle escalated concerns and resolve all issues presented in a professional and timely manner
• Serve as the primary point of contact for internal customers (Finance, Sales, and Operations)
• Ensure all workflow tasks are monitored and worked throughout the day
• Communicate effectively to levels of authority
• Collaborate with the management team and agents to facilitate and foster a spirit of innovation and inclusion.
• Perform other job-related duties as assigned

Skills

Excel

AR processes

Leadership

Customer service

Communication

Education

High school diploma or equivalent

Tools

SAP

Job description

Southern Glazer's Wine and Spirits, located in Columbus, OH, is seeking a Supervisor in Branch Customer Service & A/R to lead the CAS team's AR operations, ensure accurate cash application, and coach hourly staff in a high-volume setting.

The role focuses on building a strong AR function, driving process improvements, and delivering timely reporting while partnering with Finance, Sales, and Operations. A background in SAP and Excel is preferred.