AR Collector

XL Parts / The Parts House; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Vision

Life insurance

401k, paid time off

Opportunities for advancement

Job summary

XL Parts / The Parts House seeks an Accounts Receivable Collector to manage and collect on assigned customer accounts. You will communicate with customers in English and Spanish, review balances, and coordinate with internal teams to facilitate timely payments.

The role requires a high school diploma, experience in AR/collections, and strong communication and organizational skills. Proficiency with MS Office and ERP systems is preferred in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in accounts receivable, collections, billing, or customer service preferred.
• Strong verbal and written communication skills.
• Detail-oriented with the ability to manage multiple accounts and deadlines.
• Proficiency with Microsoft Office and ability to navigate accounting systems.

Responsibilities

• Review assigned customer accounts to identify past-due balances and prioritize collections.
• Conduct outbound collection calls in English and Spanish to secure payments and arrange plans.
• Follow up on overdue accounts and promised payments.
• Investigate and resolve billing discrepancies and delinquencies.
• Collaborate with stores, sales, and internal teams to resolve issues and facilitate payments.

Skills

Strong communication

Attention to detail

Organization

Problem solving

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

ERP systems

Job description

The Accounts Receivable Collector is responsible for managing assigned customer accounts, monitoring outstanding balances, and conducting timely collection activities to support the company's accounts receivable objectives. The AR Collector will communicate with customers in both English and Spanish, investigate account discrepancies, follow up on outstanding balances and payment commitments, and collaborate with internal departments to facilitate timely payment and accurate account resolution.

Key Job Responsibilities:

• Review assigned customer accounts to identify past-due balances and prioritize collection activities based on established procedures and account status.
• Conduct professional outbound collection calls in both English and Spanish to address outstanding balances, secure payments, and establish payment arrangements when appropriate.
• Follow up consistently on overdue accounts, promised payments, payment plans, and outstanding balances.
• Investigate and resolve billing discrepancies, payment issues, account delinquencies, and customer account questions.
• Collaborate with customers, stores, sales personnel, and internal departments to resolve account-related issues and facilitate payment.
• Monitor assigned accounts, including past-due and over-credit-limit accounts, and take appropriate collection action in accordance with company policies and credit terms.
• Process and document customer payments as needed, ensuring payments are accurately applied to the appropriate accounts.
• Maintain complete and accurate account notes, collection records, call reports, payment arrangements, and follow-up documentation.
• Escalate unresolved, high-risk, or complex account issues to the appropriate supervisor or management for additional review and approval.
• Provide professional and responsive customer service while maintaining positive relationships with internal and external customers.
• Protect the confidentiality of customer and company financial information.
• Follow established credit policies, collection procedures, payment terms, and company guidelines.
• Work collaboratively with the Accounts Receivable team, sales, store personnel, and management to achieve departmental collection objectives.
• Perform other related duties and responsibilities as assigned.

Requirements:

• High school diploma or equivalent.
• Previous experience in accounts receivable, collections, billing, customer service, or a related field preferred.
• Strong verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to organize and prioritize multiple accounts, deadlines, and follow-up activities.
• Strong problem-solving and customer service skills.
• Ability to communicate professionally and effectively with customers and internal team members.
• Proficiency with Microsoft Office applications and the ability to learn and navigate accounting, billing, and collection systems.
• Previous experience in a high-volume accounts receivable or collections environment.
• Experience working with customer account balances, payment arrangements, credit terms, or delinquent accounts.
• Familiarity with accounting or ERP systems.
• Experience documenting collection activities and maintaining detailed account records.
• Experience working collaboratively with sales, operations, customer service, or store teams.

Benefits:

We offer a competitive compensation plan complete with attractive benefits offerings that include (not limited to):

• Medical
• Vision
• Life insurance
• 401k, paid time off
• Opportunities for advancement

Environmental/Occupational Health and Physical Requirements:

Typical 9-hour day to include reaching, standing, walking, kneeling, lifting and carrying. To perform the duties of this job the employee must be capable of working in a fast-paced environment. The heavy lifting of 50lbs or more may be required.

XL Parts and The Parts House (TPH) a Marubeni Group is an Equal Opportunity Employer. All employment is contingent upon a successful background check and drug screen that meets the Company's guidelines for employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.