Collections Representative

TBG | The Bachrach Group; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Bachrach Group is seeking a Collections Specialist in New York to manage tenant accounts and drive timely payments. You will monitor aging reports, follow up on past-due invoices, and coordinate with leasing and property management teams to resolve issues while maintaining professionalism and confidentiality.

Ideal candidates have 2+ years in residential real estate, with strong communication, negotiation, and problem-solving skills to handle disputes and negotiate payment plans as necessary.

Qualifications

• 2+ years of experience in residential real estate.
• Experience handling collections and payment disputes.
• Ability to coordinate with leasing, billing, and property management teams.

Responsibilities

• Monitor receivable aging and follow up on past-due invoices.
• Negotiate payment plans with tenants as necessary.
• Investigate billing discrepancies and resolve disputes promptly.
• Coordinate with third-party collections agencies for arrears.
• Serve as primary point of contact for tenant payment inquiries.

Skills

Collections

Tenant communication

Negotiation

Tools

Billing software

Job description

We are working with a very well known Real Estate firm who is looking for a Collections Specialist to join their team. The ideal candidate has 2+ years of experience within Residential real estate.

• Monitor receivable aging reports and follow up on past-due invoices; contact tenants via phone, email, or mail to resolve payment issues and negotiate payment plans as necessary.
• Investigate and resolve billing discrepancies or disputes promptly; work closely with leasing, billing, and property management teams to address tenant concerns and ensure accurate invoices.
• Apply defined escalation thresholds to determine appropriate collections actions based on aging bucket, account balance, and tenant history; communicate escalation decisions to property management and legal counsel in a timely manner.
• Serve as a primary point of contact for tenant inquiries related to payments, and account balances; provide excellent customer service while maintaining professionalism and confidentiality.
• Coordinate the collections process for outstanding arrears owed by former tenants, including liaising with third party collections agencies to maximize recovery.