Collections Specialist

TBG | The Bachrach Group; New York (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

The Bachrach Group is seeking a Collections Specialist to join a rapidly growing Real Estate firm in New York. The ideal candidate has 2+ years of experience in residential real estate collections.

Responsibilities include monitoring aging receivables, resolving past-due balances, and coordinating with leasing, billing, and property management teams to maximize recovery while maintaining tenant confidentiality. The role involves contacting tenants by phone, email, or mail as needed.

Qualifications

• 2+ years of experience in residential real estate collections.
• Experience handling tenant payments and dispute resolution.
• Ability to coordinate with leasing, billing, and property management teams.

Responsibilities

• Monitor receivable aging and follow up on past-due invoices with tenants.
• Investigate billing discrepancies with leasing, billing, and property management teams.
• Apply escalation thresholds based on aging, account balance, and tenant history.
• Serve as primary contact for tenant payment inquiries with confidentiality and professionalism.
• Coordinate arrears collections for former tenants and liaise with third-party agencies to maximize recovery.

Job description

We are working with a rapidly growing Real Estate firm who is looking for a Collections Specialist to join their team. The ideal candidate has 2+ years of experience within Residential real estate.

• Monitor receivable aging reports and follow up on past-due invoices; contact tenants via phone, email, or mail to resolve payment issues and negotiate payment plans as necessary.
• Investigate and resolve billing discrepancies or disputes promptly; work closely with leasing, billing, and property management teams to address tenant concerns and ensure accurate invoices.
• Apply defined escalation thresholds to determine appropriate collections actions based on aging bucket, account balance, and tenant history; communicate escalation decisions to property management and legal counsel in a timely manner.
• Serve as a primary point of contact for tenant inquiries related to payments, and account balances; provide excellent customer service while maintaining professionalism and confidentiality.
• Coordinate the collections process for outstanding arrears owed by former tenants, including liaising with third party collections agencies to maximize recovery.