AR & Collections Specialist — Drive Cash Flow

Fix Network World; Naples (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Fix Network World in Naples, FL is hiring an Accounts Receivable & Collections Coordinator to manage daily AR activities for customers and franchisees, ensuring timely invoicing and accurate postings. This role drives healthy cash flow by monitoring balances, pursuing overdue accounts, and coordinating with Sales, Operations, and Customer Service to resolve disputes.

Strong communication, problem solving, and attention to detail are essential, as is the ability to improve processes and maintain

Qualifications

• High School Diploma or equivalent required; associate degree assets.
• Experience in AR/collections or related accounting function advantage.
• Proficiency with Excel and ERP/accounting systems helpful.

Responsibilities

• Support new and existing franchisees and customers with account inquiries, reporting, billing, and payment-related issues.
• Generate and distribute customer invoices accurately and in a timely manner.
• Process and post customer payments to the appropriate accounts.
• Monitor accounts receivable aging reports and proactively follow up on outstanding balances.
• Contact customers and franchisees regarding overdue accounts through phone calls, emails, and written correspondence.
• Establish and monitor payment arrangements with customers as appropriate.
• Maintain detailed documentation of collection activities, customer communications, and payment commitments.
• Identify delinquent accounts requiring escalation and coordinate with management regarding external collection efforts when necessary.
• Analyze and assess the creditworthiness of customers and franchisees using external credit reporting and risk management tools.
• Investigate, reconcile, and resolve account discrepancies, billing issues, and payment disputes.
• Collaborate with Sales, Operations, Customer Service, and other departments to facilitate timely collections and resolve account-related concerns.
• Maintain accurate and up-to-date customer account records.
• Prepare periodic accounts receivable and collections reports for management review.
• Identify process improvement opportunities and recommend solutions to enhance collection effectiveness and operational efficiency.
• Ensure compliance with company policies and established accounting procedures.

Skills

Customer Focus

Communication

Time Management

Energy & Stress Management

Teamwork

Quality Orientation

Problem Solving

Adaptability

Accountability and Dependability

Ethics and Integrity

Education

High School Diploma or equivalent

Associate's Degree in Accounting, Finance, Business Administration, or related field

Tools

Excel

ERP systems

Job description

Fix Network World in Naples, FL is hiring an Accounts Receivable & Collections Coordinator to manage daily AR activities for customers and franchisees, ensuring timely invoicing and accurate postings. This role drives healthy cash flow by monitoring balances, pursuing overdue accounts, and coordinating with Sales, Operations, and Customer Service to resolve disputes.

Strong communication, problem solving, and attention to detail are essential, as is the ability to improve processes and maintain