AR & Collections Specialist — Cash Flow & Client Support

Exponent; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Exponent is seeking an Accounts Receivable & Collections Specialist to join our Phoenix, AZ Finance/Accounting Group. You will manage client accounts, drive collections, resolve billing disputes, and ensure timely payments while balancing customer service with the firm’s financial goals.

You will monitor accounts, research issues, coordinate with project teams on collection strategies, and support process improvements for cash flow and efficiency.

Qualifications

• College degree in Business Administration, Accounting, Finance or related field.
• 3+ years of experience in Accounts Receivable, Collections, Billing, or related function.
• Strong understanding of collection practices and AR processes.
• Excellent written and verbal communication with customer focus.
• Ability to resolve payment issues professionally with clients.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Manage a portfolio of client accounts to ensure timely collection of outstanding receivables.
• Perform collection activities via phone, email, and written correspondence.
• Monitor aging reports and follow up on delinquent accounts.
• Collaborate with consultants, project managers, and staff to develop collection strategies.
• Research discrepancies, unapplied payments, short pays, and disputed invoices.
• Process adjustments, write-offs, and refunds per policy.
• Maintain accurate account notes and documentation.

Skills

Accounts Receivable

Collections

Customer service

Analytical skills

Communication skills

Excel

ERP systems

Attention to detail

Team collaboration

Education

Bachelor's degree in Business Administration, Accounting, Finance

Tools

ERP/Accounting Systems

Excel

Outlook

Teams

Job description

Exponent is seeking an Accounts Receivable & Collections Specialist to join our Phoenix, AZ Finance/Accounting Group. You will manage client accounts, drive collections, resolve billing disputes, and ensure timely payments while balancing customer service with the firm’s financial goals.

You will monitor accounts, research issues, coordinate with project teams on collection strategies, and support process improvements for cash flow and efficiency.