Accounts Receivable & Collections Specialist

Exponent Inc.; Phoenix (AZ); In loco; USD 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Exponent is seeking an Accounts Receivable & Collections Specialist for our Phoenix, AZ office. You will manage client accounts, support collection efforts, resolve billing disputes, and ensure timely payment of invoices while balancing strong customer service with financial objectives.

Responsibilities include monitoring aging, collaborating with project teams, and improving processes to enhance cash flow and accuracy in reporting.

Competenze

• College degree or equivalent professional experience.
• 3+ years in Accounts Receivable, Collections, Billing, or related function.
• Strong understanding of collection practices and AR processes.
• Excellent communication skills with a customer service focus.
• Ability to coordinate with multiple departments.

Mansioni

• Manage a portfolio of client accounts to ensure timely collections.
• Perform collection activities via calls, emails, and written correspondence.
• Monitor aging reports and follow up on delinquent accounts.
• Partner with consultants and project managers to resolve payment issues.
• Research and resolve account discrepancies, unapplied payments, short pays, and disputes.
• Process AR adjustments, write-offs, and refunds per policy.
• Maintain accurate collection notes and documentation.
• Provide invoices, statements, and payment histories to clients.
• Support month-end and year-end AR closing.

Conoscenze

Excellent written and verbal comms

Analytical and problem-solving

Prioritize deadlines

Independent and collaborative work

Customer service focus

Attention to detail

Formazione

College degree in Business Administration, Accounting, Finance

Strumenti

Microsoft Excel

Outlook

Teams

ERP/accounting systems

Client payment portals

Descrizione del lavoro

About Exponent

Exponent is the only premium engineering and scientific consulting firm with the depth and breadth of expertise to solve our clients’ most profoundly unique, unprecedented, and urgent challenges.

We are committed to engaging multidisciplinary teams of science, engineering, and regulatory experts to empower our clients with solutions that create a safer, healthier, more sustainable world. For over five decades, we've connected the lessons of past failures with tomorrow's solutions to advise clients as they innovate technologically complex products and processes, ensure the safety and health of their users, and address the challenges of sustainability.

Join our team of experts with degrees from top programs at over 500 universities and extensive experience spanning a variety of industries. At Exponent, you’ll contribute to the diverse pool of ideas, talents, backgrounds, and experiences that drives our collaborative teamwork and breakthrough insights. Plus, we help you grow your career through mentoring, sponsorship, and a culture of learning. Thanks for your interest in joining our team!

Key statistics:

• 1,100+ Team members
• 950+ Consultants
• 640+ Ph.D.s
• 90+ Disciplines
• 30+ Offices globally

Our Opportunity

Exponent is currently seeking an Accounts Receivable & Collections Specialist for our Finance/Accounting Group in our Phoenix, AZ office. In this role, you will serve as a key partner to consultants, project managers, clients, and internal stakeholders by managing customer accounts, supporting collection efforts, resolving billing disputes, and ensuring timely payment of outstanding invoices.

This position is responsible for maintaining strong client relationships while balancing excellent customer service with the firm's financial objectives. The successful candidate will proactively monitor accounts receivable activity, research account issues, coordinate with project teams on collection strategies, and support process improvements that enhance operational efficiency and cash flow.

You will be responsible for

Accounts Receivable & Collections

• Manage a portfolio of client accounts to ensure timely collection of outstanding receivables.
• Perform collection activities through phone calls, emails, and written correspondence.
• Monitor aging reports and identify delinquent accounts requiring follow-up.
• Partner with consultants, project managers, and administrative staff to develop collection strategies and resolve payment issues.
• Research and resolve account discrepancies, unapplied payments, short pays, and disputed invoices.
• Process A/R adjustments, write-offs, and refunds in accordance with company policies.
• Maintain accurate account notes and collection documentation.

Client & Consultant Support

• Serve as a primary contact for client inquiries related to invoices, account balances, payment status, and account activity.
• Provide invoice copies, statements, supporting documentation, and payment histories as requested.
• Coordinate with consultants and project teams to resolve client billing concerns and disputes.
• Build positive relationships with clients while maintaining accountability for payment obligations.

Reporting & Analysis

• Review aging reports and identify collection trends, risks, and opportunities.
• Analyze customer payment patterns and recommend appropriate actions.
• Assist management with collection reporting, account reviews, and special projects.
• Support month-end and year-end closing activities related to accounts receivable.

Process Improvement & Compliance

• Participate in process improvement initiatives designed to enhance collection effectiveness and operational efficiency.
• Assist with testing and implementation of new systems, client portals, and payment technologies.
• Support internal and external audit requests by providing account support documentation.
• Maintain compliance with company policies, procedures, and internal controls.

You will have the following skills and qualifications

• College degree in Business Administration, Accounting, Finance, or related field; equivalent professional experience may be considered.
• 3+ years of experience in Accounts Receivable, Collections, Billing, or a related accounting function.
• Strong understanding of collection practices, customer account maintenance, and accounts receivable processes.
• Excellent written and verbal communication skills with a strong customer service focus.
• Ability to professionally communicate with clients regarding payment issues and account resolution.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Ability to prioritize competing deadlines in a fast-paced environment.
• Proven ability to work independently and collaboratively across multiple departments.
• Experience researching and resolving complex account issues and discrepancies.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Teams.
• Experience with ERP/accounting systems and client payment portals is preferred.
• Presently legally authorized to work in the United States. No immigration sponsorship or processing required.

Life @ Exponent

To learn more about life at Exponent and our impact, please visit the following links:

https://www.exponent.com/careers/life-exponent

https://www.exponent.com/company/our-impact

Attracting, inspiring, developing, and rewarding exceptional people with diverse backgrounds and expertise are central to our corporate culture. Our diverse team allows us to provide better value to our clients and enjoy an enriched work environment.

Our firm is committed to offering a variety of programs and resources to support health and well-being. We believe that providing competitive benefits as well as compensation and recognition programs empowers our staff to do work that makes a difference.

Work Environment

At Exponent, we have found that in-person interactions deepen employee engagement and are crucial for development, for realizing the full potential of our talented and diverse teams, and for building a more inclusive workplace where all have a sense of belonging. In our offices, you can expect a supportive culture and a collaborative, dynamic, multi-disciplinary work environment.

Benefits you will enjoy

Access benefits information on our Life@Exponent page:

https://www.exponent.com/careers/life-exponent

Exponent is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

If you need assistance or accommodation due to a disability, you may email us at [e-mail].

Job Locations

US-AZ-Phoenix