Aquatics Operations Manager – Growth & Service

SafeSplash Swim School Elk Grove; Antelope (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Employee discount

Job summary

SafeSplash Swim School Elk Grove is seeking a full-time Aquatic Manager to lead our operations and drive customer satisfaction. You will work closely with the General Manager to shape service vision, manage enrollments and scheduling, and oversee marketing initiatives to grow the business.

Ideal candidates bring aquatic management or swim-instruction experience, strong leadership, and a Bachelor's degree or equivalent.

Qualifications

• Exceptional customer service and interpersonal skills.
• Proven leadership and staff development abilities.
• Clear, effective communication across teams and customers.
• Ability to motivate and supervise a workforce in a busy environment.
• Flexibility to work any day of the week when required.
• Proficient computer skills for administrative tasks.

Responsibilities

• Develop, implement, and manage strategies that grow the business.
• Partner with General Manager on customer service vision and strategy, execution, and direct sales support.
• Hire, train, schedule, enrollments and marketing activities.
• Set productivity and performance expectations; manage manpower costs while maintaining service quality.
• Attract, hire, and develop quality staff; organize an effective, motivated team.
• Develop and use metrics to optimize operations and customer satisfaction.
• Develop new and existing customer relationships and retain the customer base.
• Respond to customer inquiries in line with SafeSplash's mission and values.
• Assist with family/student registration and class scheduling; manage policies and front desk operations.
• Perform swim instruction as necessary and maintain accurate records.

Skills

Exceptional customer service

Leadership

Strong communication

Teamwork / collaboration

Ability to work any day

Strong computer skills

Education

Bachelor's degree or equivalent

Job description

SafeSplash Swim School Elk Grove is seeking a full-time Aquatic Manager to lead our operations and drive customer satisfaction. You will work closely with the General Manager to shape service vision, manage enrollments and scheduling, and oversee marketing initiatives to grow the business.

Ideal candidates bring aquatic management or swim-instruction experience, strong leadership, and a Bachelor's degree or equivalent.