Aquatics Manager

SafeSplash Swim School Elk Grove; Antelope (CA); Sur place; USD 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Employee discount

Résumé du poste

SafeSplash Swim School Elk Grove is seeking a full-time Aquatic Manager to lead our operations and drive customer satisfaction. You will work closely with the General Manager to shape service vision, manage enrollments and scheduling, and oversee marketing initiatives to grow the business.

Ideal candidates bring aquatic management or swim-instruction experience, strong leadership, and a Bachelor's degree or equivalent.

Qualifications

• Exceptional customer service and interpersonal skills.
• Proven leadership and staff development abilities.
• Clear, effective communication across teams and customers.
• Ability to motivate and supervise a workforce in a busy environment.
• Flexibility to work any day of the week when required.
• Proficient computer skills for administrative tasks.

Responsabilités

• Develop, implement, and manage strategies that grow the business.
• Partner with General Manager on customer service vision and strategy, execution, and direct sales support.
• Hire, train, schedule, enrollments and marketing activities.
• Set productivity and performance expectations; manage manpower costs while maintaining service quality.
• Attract, hire, and develop quality staff; organize an effective, motivated team.
• Develop and use metrics to optimize operations and customer satisfaction.
• Develop new and existing customer relationships and retain the customer base.
• Respond to customer inquiries in line with SafeSplash's mission and values.
• Assist with family/student registration and class scheduling; manage policies and front desk operations.
• Perform swim instruction as necessary and maintain accurate records.

Connaissances

Exceptional customer service

Leadership

Strong communication

Teamwork / collaboration

Ability to work any day

Strong computer skills

Formation

Bachelor's degree or equivalent

Description du poste

Job Description

Join the rapidly growing and dynamic business of SafeSplash Swim School as an Aquatic Manager! This position is a full-time professional management position. The manager position is an integral member of our senior management staff and is directly responsible for all aspects of our product and customer service. The position has excellent opportunity for growth and upward mobility for qualified candidates.

Essential Duties and Responsibilities (including but not limited to)

Develop, implement, and manage the strategies that grow the business.

Responsible for partnering with the General Manager in establishing and maintaining the customer service vision and strategy, strategy execution, customer and community interaction, and direct sales involvement and support of the business.

Continuously drive programs/processes that grow the business while optimizing margins. Responsible for effectively hiring, training, scheduling, enrollments and marketing.

Responsible for setting and managing productivity and performance expectations for personnel. Responsible for managing the metrics that optimize manpower costs while delivering a high level of customer satisfaction. Effectively communicate benchmark productivity goals, objectives, and role expectations to the workforce.

Responsible for organizing and developing an effective team that is motivated to successfully deliver service and to grow the business. Responsible for attracting and hiring quality individuals who possess the necessary skills, knowledge, and experience required to fill open job positions.

Utilize the corporate tools and metrics to assist in managing the business.

Responsible for the development of new and existing customers.

Provide a focused and measurable effort of retaining existing customer base.

Respond to all customer inquiries in a manner that supports SafeSplash’s mission, vision and values.

Assist the Assistant Manager to manage family/student registration and class scheduling which includes responding to all family/student registrations in a manner that supports SafeSplash’s mission.

Manage the administration of all SafeSplash policies and procedures with our customers.

Manage customer service at the front desk and retail counter.

Perform swim instruction, as necessary.

Maintain accuracy, security and integrity of all family/student records including personal, financial and class information.

Perform job responsibilities in a professional, friendly and courteous manner at all times.

Other Duties

Performs other duties as assigned.

Qualifications and Requirements

Required

• Exceptional customer service skills
• Leadership skills and the ability to motivate, supervise and develop staff
• Strong communication skills (interpersonal and strong telephone presence)
• Ability to work effectively in a team environment
• Ability to work any day of the week
• Strong computer skills

Strongly preferred

• Previous experience with aquatics management
• Previous experience with swim instruction
• Experience working with children and young families
• Lifeguard Trainer Certified. This is a requirement for this position.
• Bachelor’s degree or equivalent

Hours

40 Hours a week (weekend availability)

Compensation

Hourly position

Required experience

o Swim Instruction/Aquatics Management: 1 year

Work Remotely

Job Type

Full-time

Salary

$21.00 - $24.00 per hour

Benefits

• 401(k) matching
• Employee discount

Schedule

• 8 hour shift
• Weekend availability

Ability to commute/relocate

• Antelope, CA 95843: Reliably commute or planning to relocate before starting work (Preferred)

Experience

• Lifeguard: 1 year (Preferred)
• Supervising experience: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location

One location

Company Description

We are passionate about bringing SafeSplash's proven curriculum to this region and are building a team of dedicated and talented swim instructors.

Company Description

We are passionate about bringing SafeSplash's proven curriculum to this region and are building a team of dedicated and talented swim instructors.