Aquatics Manager

Chula Vista Resort; Wisconsin Dells (WI); On-site; USD 45,000 - 75,000; Full time

Job summary

Chula Vista Resort in Wisconsin Dells, WI is seeking a full-time manager to oversee operations and lead the aquatic department. You will work with your direct report and other departments to train, hire, and implement strategies while ensuring top-quality service and compliance.

This role requires strong judgment, the ability to handle difficult situations, and a professional appearance. You will drive guest satisfaction and uphold resort standards across all areas of responsibility.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Hospitality or related field preferred.
• Two years of management experience required; five years preferred.

Responsibilities

• Maintain the operational effectiveness of the aquatic department, while delivering superior quality and service at all times.
• Work with your direct report and peripheral departments to develop and coordinate the training, hiring, and operational strategies for each area of your responsibility and to achieve each area’s stated goals and objectives.
• Maintain compliance with all legal requirements, codes, cleanliness and sanitation standards.
• Safeguard the confidentiality of customer, company and employee information.
• Take opinions and suggestions under advisement before making major decisions, while assuming responsibility for those decisions.

Skills

Guest relations

Leadership

Communication

Problem solving

Creativity

Education

High School Diploma or equivalent

Bachelor's Degree in Hospitality or related field

Job description

Job Details

Job Location: Chula Vista Resort - Wisconsin Dells, WI 53965

Position Type: Full Time

Job Category: Management

Responsibilities and Duties

The primary responsibilities and duties of this position consist of, but are not limited to, the following:

• Willingness to take the most effective role deemed necessary by director.


• Maintaining the operational effectiveness of the aquatic department, while delivering superior quality and service at all times.


• Working with your direct report and peripheral departments to develop and coordinate the training, hiring, and operational strategies for each area of your responsibility and to achieve each area’s stated goals and objectives.


• Maintaining compliance with all legal requirements, codes, cleanliness and sanitation standards.


• Safeguarding the confidentiality of customer, company and employee information.


• Taking all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves.


• Maintaining a cooperative working relationship with guests and the entire staff.


• Ensuring that all standards will be consistent with the goals and objectives already established by the resort as a whole.


• Handling difficult situations tactfully.


• Demonstrating good judgment in investigating and solving problems.


• Consistently showing the ability to recognize and deal with priorities.


• Meeting deadlines for time-sensitive activities.


• Completing all obligations; do what has been committed upon.


• Ensuring that all personnel under your supervision are evaluated in accordance with established procedure.


• Maintaining a well-groomed, professional appearance appropriate for the position and the situation.


• Creating the highest customer satisfaction possible by:
  
  
  
  • Ensuring you provide prompt, friendly, quality service
  
  
  • Using proper language to guests and subordinates, both in person and over the radios.
  
  
  • Having complete knowledge of the areas of your operation.
  
  
  • Having a clean, sanitary, organized work station.
  
  
  
  

Qualifications

Educational Requirements:

• Required: High School Diploma or equivalent


• Preferred: Bachelors Degree in Hospitality or a related field

Experience Required

• Required: Two years of Management Experience in a related field


• Preferred: Five years of Management Experience in a related field

Skills, knowledge and Abilities

Knowledge of all facets of hotel including guest relations, as they apply to Chula Vista Resort, is required. The ability to work with other people effectively in a staff position is important. Must have the ability to think creatively regarding the needs of the resort and solve problems or seize opportunities as they occur. Must have the ability to clearly define objectives.

Physical Requirements

• Body Positions: Standing, walking, sitting for extended periods of time.


• Body Movements: Walking, climbing stairs, turning head and torso, bending arms, wrists and fingers.


• Body Senses: Must have full use of eyes and ears, full power of speech.