Aquatics Manager

Chula-Vista-Resort; Wisconsin Dells (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Chula Vista Resort seeks an experienced manager to lead the aquatic department, coordinating training, staffing, and daily operations. You will safeguard compliance, maintain high service standards, and work with other departments to achieve resort goals.

The role emphasizes guest relations, problem solving, and maintaining a professional appearance while meeting deadlines and evaluating staff performance.

Qualifications

• High school diploma or equivalent is required.
• Bachelor's degree in Hospitality or related field preferred.
• Two years of management experience required.
• Five years of management experience preferred.
• Knowledge of hotel operations and guest relations is required.

Responsibilities

• Oversee aquatic department operations to ensure safety, service quality and efficiency.
• Coordinate training, hiring, and operational strategies for areas under your responsibility.
• Ensure compliance with all legal requirements, codes, cleanliness and sanitation standards.

Skills

Guest relations

Team leadership

Creative thinking

Objective setting

Education

High School Diploma or equivalent

Bachelor's Degree in Hospitality or related field

Job description

Responsibilities and DutiesThe primary responsibilities and duties of this position consist of, but are not limited to, the following:Willingness to take the most effective role deemed necessary by director.Maintaining the operational effectiveness of the aquatic department, while delivering superior quality and service at all times.Working with your direct report and peripheral departments to develop and coordinate the training, hiring, and operational strategies for each area of your responsibility and to achieve each area’s stated goals and objectives.Maintaining compliance with all legal requirements, codes, cleanliness and sanitation standards.Safeguarding the confidentiality of customer, company and employee information.Taking all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves.Maintaining a cooperative working relationship with guests and the entire staff.Ensuring that all standards will be consistent with the goals and objectives already established by the resort as a whole.Handling difficult situations tactfully.Demonstrating good judgment in investigating and solving problems.Consistently showing the ability to recognize and deal with priorities.Meeting deadlines for time-sensitive activities.Completing all obligations; do what has been committed upon.Ensuring that all personnel under your supervision are evaluated in accordance with established procedure.Maintaining a well-groomed, professional appearance appropriate for the position and the situation.Creating the highest customer satisfaction possible by:Ensuring you provide prompt, friendly, quality serviceUsing proper language to guests and subordinates, both in person and over the radios.Having complete knowledge of the areas of your operation.Having a clean, sanitary, organized work station.Educational Requirements:Required: High School Diploma or equivalentPreferred: Bachelors Degree in Hospitality or a related fieldExperience Required:Required: Two years of Management Experience in a related fieldPreferred: Five years of Management Experience in a related fieldSkills, knowledge and Abilities:Knowledge of all facets of hotel including guest relations, as they apply to Chula Vista Resort, is required. The ability to work with other people effectively in a staff position is important. Must have the ability to think creatively regarding the needs of the resort and solve problems or seize opportunities as they occur. Must have the ability to clearly define objectives.Physical Requirements:Body Positions: Standing, walking, sitting for extended periods of time.Body Movements: Walking, climbing stairs, turning head and torso, bending arms, wrists and fingers.Body Senses: Must have full use of eyes and ears, full power of speech.