Banquet Captain

Chula Vista Resort; Wisconsin Dells (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Chula Vista Resort in Wisconsin Dells, WI is seeking a Banquets Manager to lead and supervise banquet and dining operations, ensuring high standards and smooth service. The role requires coordinating staff, training, and maintaining efficient service to support guest satisfaction.

Preferred experience includes 1–3 years in hotel food and beverage operations, with strong teamwork, problem solving, and organizational skills to uphold resort quality and guest expectations.

Qualifications

• Knowledge of all facets of hotel Banquet and Dining operations.
• Ability to work effectively with others.
• Ability to think creatively about resort needs and solve problems.

Responsibilities

• Set and ensure compliance with quality standards for all Banquets products and services.
• Organize food service to maintain proper pace and efficiency.
• Implement methods and procedures for training employees.
• Demonstrate the ability to manage priorities and meet deadlines.
• Create highest guest satisfaction by providing prompt, friendly, quality service.

Skills

Banquet operations knowledge

Team collaboration

Creative problem solving

Job description

Job Details

Job Location: Chula Vista Resort - Wisconsin Dells, WI 53965Position Type: Full-Time/Part-TimeJob Category: Management

Essential Job Functions.

• Set and ensure compliance with standards of quality for all products and services offered by the Banquets department. All standards will be consistent with the goals and objectives already established by the resort as a whole.
• Ensure that food service is organized and maintain proper pace and efficiency throughout.
• Implement the methods and procedures for training employees.
• Consistently show the ability to recognize and deal with priorities. Meet deadlines for time sensitive activities.
• Create the highest guest satisfaction possible by insuring you and subordinates provide prompt friendly and quality service.

Experience:

Preferred- 1 to 3 years experience in hotel food and beverage operations

Skills, Knowledge, Abilities:

Knowledge of all facets of hotel Banquet and Dining operations as they apply to Chula Vista Resort is required. The ability to work with other people effectively is important. Must have the ability to think creatively regarding the needs of the resort and solve problems or opportunities as they occur.

Physical Requirements:

Body Positions:

Sitting, standing for extended lengths of time.

Body Sense:

Have full use of eyes and ears, full power of speech.

Body Movements:

Walking, turning head and torso, bending arms, wrists, and fingers.

Mental Requirements:

Mathematics:

Must be able to do routine arithmetic calculations

Language:

Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers and company staff.