Aquatics Manager

Socket.dev; Plantsville (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonuses

Paid training

Birthday off

Annual PTO

Medical benefits

Community impact

Job summary

British Swim School is looking for an Aquatics Manager to oversee day-to-day operations of the aquatics program and handle customer service interactions. You will prioritize delivering the program according to brand and safety standards, while managing the instructor team and ongoing training.

You will also be responsible for tracking required certifications, supporting employee development, and maintaining high quality service and safety across all lessons.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Proficient in Microsoft Office products.

Responsibilities

• Interview, hire, onboard, and manage employees to maintain a smooth execution of daily aquatics and service operations.
• Creation of employee schedules, and pool lesson schedules.
• Address and document employee, customer, and pool incidents that occur.
• Teach and lead swimming lessons as needed.

Skills

Interpersonal communication

Organizational skills

MS Office

Customer service

Education

High school diploma or equivalent

Job description

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation and Benefits (dependent on franchise owner):

• Competitive pay based on experience and with possible opportunities for bonuses.
• Paid training.
• Birthday off and paid!
• Possible annual PTO and medical benefits
• Opportunity to make a difference in your community.

The Position:

The Aquatics Manager position with British Swim School is responsible for the day-to-day operations of the aquatics program and customer service interactions. Priorities include ensuring the British Swim School program is delivered according to brand and safety standards, instructor team management, initial and ongoing training, customer conversations as well as teaching lessons when and if necessary. This position will also require due diligence with tracking required certifications for instructors as well as continuing the employee's development and competency and skills.

Your Typical Responsibilities:

• Interview, hire, onboard, and manage employees to maintain a smooth execution of daily aquatics and service operations.
• Creation of employee schedules, and pool lesson schedules.
• Address and document employee, customer, and pool incidents that occur.
• Teach and lead swimming lessons as needed.

Minimum Qualifications:

• High School diploma or equivalent
• Excellent interpersonal communication and organizational skills.
• Proficient in Microsoft Office products.

Preferred Qualifications:

• 1+ years of customer service and/or management experience.
• Experience in swimming and fitness teaching/management is preferred. A specialist aquatics qualification is desirable, but not required.
• Lifeguard, CPR, First Aid Certifications, may be obtained during training.
• Certified Pool Operator (CPO) certification

About Us:

“Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.