Aquatics Manager

British Swim School of Wallingford; Plantsville (CT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Bonuses

Paid training

Birthday off

PTO and medical benefits

Job summary

British Swim School of Wallingford is seeking an Aquatics Manager to oversee day-to-day operations of the aquatics program and customer service interactions. You will ensure safety standards, supervise instructors, and support certifications tracking and staff development.

You will also schedule lessons, hire and onboard staff, address incidents, and teach lessons as needed. Strong communication, organization, and Office proficiency are essential for success in this role.

Qualifications

• Excellent interpersonal communication and organizational skills required.
• Proficiency with Microsoft Office products and scheduling tools.
• Prior customer service or management experience is a plus.

Responsibilities

• Interview, hire, onboard, and manage staff for aquatics and service operations.
• Create and manage employee and pool lesson schedules.
• Document incidents involving employees, customers, or pools.
• Teach and lead swimming lessons as needed.

Skills

Interpersonal communication

Organizational skills

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation and Benefits (dependent on franchise owner):

• Competitive pay based on experience and with possible opportunities for bonuses.
• Paid training.
• Birthday off and paid!
• Possible annual PTO and medical benefits
• Opportunity to make a difference in your community.

The Position:

The Aquatics Manager position with British Swim School is responsible for the day-to-day operations of the aquatics program and customer service interactions. Priorities include ensuring the British Swim School program is delivered according to brand and safety standards, instructor team management, initial and ongoing training, customer conversations as well as teaching lessons when and if necessary. This position will also require due diligence with tracking required certifications for instructors as well as continuing the employee's development and competency and skills.

Your Typical Responsibilities:

• Interview, hire, onboard, and manage employees to maintain a smooth execution of daily aquatics and service operations.
• Creation of employee schedules, and pool lesson schedules.
• Address and document employee, customer, and pool incidents that occur.
• Teach and lead swimming lessons as needed.

Minimum Qualifications:

• High School diploma or equivalent
• Excellent interpersonal communication and organizational skills.
• Proficient in Microsoft Office products.

Preferred Qualifications:

• 1+ years of customer service and/or management experience.
• Experience in swimming and fitness teaching/management is preferred. A specialist aquatics qualification is desirable, but not required.
• Lifeguard, CPR, First Aid Certifications, may be obtained during training.
• Certified Pool Operator (CPO) certification

About Us:

Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.