Aquatics Concierge Lead - Seasonal

Flyinghorseclub; Colorado Springs (CO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking an Aquatics Concierge Lead for a seasonal role. This position is vital to ensuring exceptional service and safety for guests at a premier resort. The ideal candidate will thrive in a dynamic environment, maintaining high standards of cleanliness and safety while managing guest interactions. Responsibilities include overseeing daily operations of the aquatics department, conducting safety checks, and fostering a positive atmosphere for both guests and team members. Join a passionate team dedicated to creating memorable experiences in a luxurious setting, where your contributions will make a significant impact.

Benefits

401(k) Retirement Plan with Employer Match

Paid Sick Leave

Workers' Compensation

Unemployment Insurance

Qualifications

• 3+ years of experience in customer service required.
• Ability to lift and move 30 lbs, and communicate in English.

Responsibilities

• Ensure outstanding service and a friendly environment for guests.
• Conduct regular walkthroughs to maintain cleanliness and safety.
• Assist with scheduling and training of the aquatic team.

Skills

Customer Service Skills

Oral Communication Skills

Conflict Resolution

Safety Practices

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Join to apply for the Aquatics Concierge Lead - Seasonal role at Flying Horse Resort & Club.

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.

Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests.

Role & Responsibilities

The Aquatics Concierge Lead is responsible for maintaining outstanding customer service and open communication between all departments, and the Members and guests of Flying Horse Resort and Club. The Aquatics lead will assist the supervisor with the daily operations of the aquatics department. This includes assisting with the daily operations of all assigned areas, including pools, staffing, guest interactions, cleanliness, and overall operations on the pool deck. This person will assist with implementation and enforcement of Club policies while creating an environment of coaching and maintaining excellent customer service for internal and external customers. The ideal candidate must have the ability to work varying shifts, including days, evenings, weekdays, and weekends. Regular walkthroughs of all assigned areas are required to ensure safety and a positive experience for Members and guests.

Key Responsibilities

• Ensure that each Member and guest receive outstanding service by providing a friendly environment, including proper greetings and knowledge of the weekly event schedule.
• Respond to guest inquiries and requests and resolve any issues in a timely, friendly, and efficient manner.
• Maintain a safe workplace by utilizing “safety first” practices to remain accident-free.
• Handle conflict as needed in a calm, professional manner.
• Perform regular ongoing walkthroughs of all pool areas to ensure cleanliness, safety, and organization.
• Be a professional role model for employees.
• Maintain hospitality standards throughout the aquatic areas, including the pool deck, locker rooms, pool house, hot tub (indoor & outdoor).
• Be available to work on weekends and a variety of shifts as needed to operate a successful department.
• Conduct and assist with oversight of pool chemical checks and fills to ensure proper water balance and guest safety.
• Oversee daily operational responsibilities such as daily pool vacuuming, cleaning tiles, trash pick-up, chair organization, bathroom and locker room touch ups, stations prepped, and towel services.
• Monitor pool activity, ensuring safe and appropriate guest behavior, and enforcing club policies.
• Assist the Aquatics Supervisor in scheduling, training, and daily leadership of the aquatic team.
• Address and resolve member and guest concerns in a professional manner.
• Support team members in high-volume situations, ensuring seamless operations during peak hours.
• Conduct IROPS (irregular operations) protocols due to weather, hazardous materials, or chemical spills or health-related incidents.
• Collaborate and communicate cross-functionally with other departments: Front Desk, Housekeeping, Engineering, Kids’ Cabin, brand partnerships, fitness, etc.
• Other duties as assigned by the Aquatics Supervisor.

Qualifications & Educational Requirements

• At least three years of experience in a customer service setting.
• Proficient in Microsoft Office.
• Must have the ability to lift and move 30 lbs., 30% of the time.
• Must be able to communicate in English.
• Must be available to work weekends and holidays as required.
• Must be at least 17 years old; 18 years of age preferred.

Additional Notes

Must possess customer service skills and strong oral communication skills. Competency in dealing with Members, guests, and fellow employees under circumstances requiring tact and diplomacy. Must possess the ability to work effectively under time deadlines.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Benefits For Part Time Or Seasonal Jobs

Flying Horse Resort & Club complies with Colorado labor laws by providing eligible benefits to part-time and seasonal employees. Under the Colorado Healthy Families and Workplaces Act (HFWA), employees accrue one hour of paid sick leave for every 30 hours worked, up to 48 hours per year. Other legally required benefits, such as workers' compensation and unemployment insurance, also apply. Additionally, we provide a 401(k) retirement plan with an employer match. All benefits are subject to the terms of the applicable plan documents, including eligibility requirements and waiting periods, as required by law.

Seniority level: Entry level

Employment type: Temporary

Job function: Other

Industries: Hospitality