APS & Underwriting Support Specialist

Modern Woodmen of America; Rock Island (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hourly pay $19

Full-time, 37.5 h/wk

On-site office in Rock Island, IL

Beautiful office overlooking the river

Café 1883 on-site

11 paid holidays

Professional growth opportunities

Culture of collaboration

Company-paid retirement plan

Health insurance for employees

Job summary

Modern Woodmen of America is seeking a detail-oriented professional to support the Underwriting department by obtaining Attending Physician Statements (APS) from medical providers nationwide. This on-site role emphasizes strong communication, persistence, and accurate record-keeping to ensure timely APS delivery.

You will research provider contact details, maintain communications logs, and coordinate with underwriters.

Qualifications

• High School Diploma or equivalent required.
• Strong computer skills and proficiency with spreadsheet applications and other business software.
• Excellent verbal and written communication with a commitment to customer service.
• Exceptional attention to detail and accuracy, with the ability to organize and manage multiple responsibilities.
• Strong analytical and problem-solving abilities with a proactive approach to resolving issues.
• Ability to work well independently and as part of a team, with discretion handling sensitive information.

Responsibilities

• Order APS by contacting the medical office or copy service from reports provided in real time.
• Research online to find correct contact information for the provider.
• Maintain a record of communications for each request.
• Follow-up with the provider at designated intervals until the APS is received.
• Notify the Underwriter of any obstructions or questions about the APS request.
• Email any special authorizations to the Financial Representative of record.
• Distribute the APS when received via internal workflow system.
• Record payment information.
• Reconcile payments periodically.

Skills

Verbal & Written Communication

Attention to Detail

Time Management

Persistence

Education

High School Diploma or equivalent

Tools

Excel

Business software

Job description

Modern Woodmen of America is seeking a detail-oriented professional to support the Underwriting department by obtaining Attending Physician Statements (APS) from medical providers nationwide. This on-site role emphasizes strong communication, persistence, and accurate record-keeping to ensure timely APS delivery.

You will research provider contact details, maintain communications logs, and coordinate with underwriters.