Product Services Analyst

Modern Woodmen of America; Rock Island (IL); Hybrid; USD 27,276 - 38,848; Full time

Benefits offered by this job

Flexible work hours

Vacation and sick leave

Paid holidays

Comprehensive benefits package

On-site café

Professional development opportunities

Job summary

A leading fraternal benefit society in Rock Island, IL, is seeking a Product Services Analyst to ensure the accuracy and integrity of financial products. This full-time hybrid role involves analyzing product rates, resolving departmental inquiries, and generating customized quotes. Ideal candidates will have strong analytical skills and preferable 2+ years in the insurance industry. Comprehensive benefits and a collaborative culture are offered.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of related insurance industry experience preferred.
• Strong aptitude for logic, math, and detail analysis.
• Excellent interpersonal, written and verbal communication skills.
• Ability to organize and prioritize tasks.

Responsibilities

• Ensure the accuracy of product rates and values.
• Investigate discrepancies in error reports.
• Respond to inquiries from internal departments.
• Generate customized quotes for financial representatives.
• Test and validate values for products and systems.

Skills

Logical thinking

Mathematical proficiency

Detail-oriented analysis

Interpersonal communication

Organizational skills

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Teams

Job description

Join Modern Woodmen’s Actuarial Services team as a Product Services Analyst and help shape the accuracy and integrity of our financial products. In this detail-driven and member-focused role, you’ll support the administration of life insurance and annuity products by analyzing and testing values, formulas, and system functionality. You’ll also prepare customized quotes and illustrations for financial representatives nationwide, ensuring clarity and precision in the information we provide to our members. This is a great opportunity to contribute to a team that values analytical rigor, cross-department collaboration, and service excellence.

Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, with over $18 billion assets. Fraternals are unique membership organizations that pair the “member-owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.

Responsibilities

• Ensure the accuracy of certificate rates and values across administrative and sales support systems by analyzing data and implementing necessary corrections.
• Investigate and resolve discrepancies identified in periodic error reports, maintaining integrity in member records.
• Respond to inquiries from internal departments regarding product values and assess requests for database updates.
• Generate customized quotes and illustrations for all Modern Woodmen product lines, serving members, financial representatives, and internal departments.
• Partner with actuarial staff to test and validate values, procedures, and forms for both new and existing products and systems.
• Support cross-departmental efforts to address member complaints or legal adjustments by researching, evaluating, and recommending solutions related to product rates and values.
• Contribute to the documentation of product calculations and actuarial factors to support reference needs and disaster recovery planning.
• Administer the organization’s reinsurance programs, including maintaining records, calculating premiums, assisting with claims, and reconciling reports.

What we need

• Bachelor’s degree preferred
• 2+ years related insurance industry experience preferred
• Strong aptitude for logic, math, and detail analysis
• Excellent interpersonal, written and verbal communication skills
• Organize and prioritize daily tasks to work both independently and with a team
• Basic knowledge in Microsoft Outlook, Word, Excel, PowerPoint, Teams, and other computer-based programs

What we offer

• Pay: The hourly pay for this position is $24.00. The specific rate will depend on the successful candidate’s qualifications and prior experience.
• Work Arrangements: This is a full-time hybrid, hourly position: 37.5 hours per week (7.5 hours per day), Monday–Friday, with flexible start time between 7 a.m.–9 a.m. Hybrid positions require on-site presence at least three days per week during initial training (up to one year).
• Stability: Modern Woodmen has been serving members since 1883, with long-term decisions that provide stability for employees, financial representatives, and members.
• Respect for personal time: Vacation, sick leave, and 11 paid holidays. We value work-life balance.
• Professional growth: Commitment to employee development and educational offerings to enhance knowledge of the industry.
• Great culture: Collaborative work and volunteer opportunities across the organization.
• A beautiful office: Our home office in downtown Rock Island, IL, with a plaza overlooking the Mississippi River.
• On-site Café: Café 1883 with breakfast, lunch, and beverages.
• Exceptional benefits: Comprehensive package including company-paid retirement plan, matching 401(k), medical/dental/prescription coverage, life insurance, disability, and voluntary benefits.

Modern Woodmen is an equal opportunity employer. We are committed to providing a respectful environment where diverse opinions, attitudes, attributes, and feelings are respected.

Equal Opportunity Employer