APS Team Coordinator

Tennessee Department of Human Services; Tennessee; Remote; USD 55,000 - 68,000; Full time

Benefits offered by this job

Tuition assistance

Job summary

The Tennessee Department of Human Services, through its Adult Protective Services (APS), seeks an APS Team Coordinator to supervise a unit of Investigative Specialists and ensure policy compliance. The role offers leadership, training, and cross‑agency liaison responsibilities aimed at protecting vulnerable adults.

Qualified candidates will have a Bachelor's degree and at least three years of full‑time professional experience in social services, with a salary range of $54,744–$68,328 per year

Qualifications

• Bachelor's degree and 3 years of full-time professional experience in social services or related fields.
• Experience in leadership, supervision, or coordination of teams.
• Ability to explain APS policies to officials and the public.

Responsibilities

• Supervises, provides guidance, and technical assistance to a unit of APS Investigative Specialists
• Assists APS leadership by ensuring compliance with policy and procedure, as well as making recommendations for change, new ideas, and improvements in efficiency/quality in these areas.
• Performs important public contact and liaison work by explaining and interpreting the APS program, policies, and procedures to law enforcement agencies, resource agencies, District Attorneys, court officials, government organizations and the general public.
• Provides support, motivation, and direction to APS Investigative Specialists including monitoring performance and giving feedback to meet performance objectives.
• May conduct group meetings, in-service training, and standardized training on specific topics to ensure consistent dissemination of information to APS staff, as well as the public.
• Reviews all cases and confers with APS Investigative Specialist to determine course of action to be followed; provides directives and/or makes recommendations on action to be taken.

Skills

Leadership

Public liaison

Policy compliance

Education

Bachelor's degree

Job description

We believe that all vulnerable adults deserve to be safe, valued, heard, and treated with dignity.

Adult Protective Services (APS) is the state agency responsible for investigating allegations of abuse, neglect, and financial exploitation of vulnerable adults and providing protective services. Our mission is to protect and support vulnerable adults through collaboration with numerous internal and external partners. The population served by APS is diverse in ethnicity, socioeconomic status, beliefs, and life experience. Working with such a unique population requires someone who is flexible, creative, and resourceful. While challenging, the work of a Team Coordinator is profoundly rewarding in that each day there is an opportunity to positively impact the life of a vulnerable adult. This position typically works remotely but does require periodic travel. The frequency of travel varies based on need. Travel will include meetings with team members and required meetings.

Special Benefits

Please note that tuition assistance available for postsecondary educational opportunities for State employees and their dependents. Most fees are waived.

Responsibilities

• Supervises, provides guidance, and technical assistance to a unit of APS Investigative Specialists
• Assists APS leadership by ensuring compliance with policy and procedure, as well as making recommendations for change, new ideas, and improvements in efficiency/quality in these areas.
• Performs important public contact and liaison work by explaining and interpreting the APS program, policies, and procedures to law enforcement agencies, resource agencies, District Attorneys, court officials, government organizations and the general public.
• Provides support, motivation, and direction to APS Investigative Specialists including monitoring performance and giving feedback to meet performance objectives.
• May conduct group meetings, in-service training, and standardized training on specific topics to ensure consistent dissemination of information to APS staff, as well as the public.
• Reviews all cases and confers with APS Investigative Specialist to determine course of action to be followed; provides directives and/or makes recommendations on action to be taken.

Qualifications

• Bachelor's degree and experience equivalent to three years of full-time professional experience in social services and/or human services case management, gerontology, investigations regarding vulnerable persons, psychology, or sociology.

Target Range

The target range for the APS TEAM COORDINATOR position is $54,744 - $68,328. The directly related experience, knowledge, skills and abilities of the selected candidate will determine the actual salary offer.