Investigative & Services Specialist

Tennessee Department of Human Services; Tennessee; On-site; USD 44,000 - 55,000; Full time

Job summary

The Tennessee Department of Human Services, Division of Adult Protective Services, seeks an Investigative Specialist 1 to conduct objective, timely investigations of abuse, neglect, or financial exploitation of vulnerable adults, coordinating with law enforcement and community partners.

This role requires interviewing witnesses, collecting financial and collateral information, and determining services to reduce risk, with potential advancement to Investigative Specialist 2 after one year.

Qualifications

• Experience in investigations and analysis preferred.
• Ability to manage time effectively and stay organized.
• Proficiency with case management systems and technology.

Responsibilities

• Investigates allegations of abuse, neglect, exploitation and/or abandonment of vulnerable adults.
• Conducts face-to-face interviews with alleged victims, alleged perpetrators, and other collateral contacts.
• Collects and analyzes financial documents and relevant information to make decisions related to investigations, services, and outcomes.
• Coordinates and collaborates with law enforcement, legal entities, contractors/providers, physicians, and community agencies to provide services.
• Performs follow-up activities for ongoing cases and coordinates service plans for adults.
• Reviews and analyzes evidence and communicates investigative findings.
• Engage individuals under difficult circumstances to gather information for accurate decisions.

Skills

Investigative skills

Analytical skills

Time management

Organizational skills

Case management systems

Job description

This vacancy is within the Tennessee Department of Human Services (TDHS), Division of Adult Protective Services (APS). APS believes all vulnerable adults deserve to be safe, valued, heard, and treated with dignity. The Adult Protective Services divisional staff investigates reports of abuse, neglect (including self-neglect), or financial exploitation of adults who are unable to protect themselves due to a physical or mental limitation. APS staff assess the need for protective services and provide services to reduce the identified risk to the adult.

This position plays an integral part in keeping vulnerable Tennessee adults safe. This position conducts objective, timely, and thorough investigations and assists vulnerable adults in accessing appropriate services as provided by rules and regulations, policy guidelines, and client consent. When applicants exhibit competency of job duties, this position flexes to an APS Investigative Specialist 2 after one year.

Responsibilities:

• Investigates allegations of abuse, neglect, exploitation and/or abandonment of vulnerable adults.
• Conducts face-to-face interviews with alleged victims, alleged perpetrators, and other collateral contacts.
• Collects and analyzes financial documents and relevant information to make decisions related to investigations, services, and outcomes. Assessed vulnerable adult’s cognition, physical, mental, and functional abilities.
• Coordinates and collaborates with appropriate law enforcement agencies, legal entities, contractors/providers, Physicians, numerous community agencies, and other DHS divisions to provide services to vulnerable adults.
• Performs follow-up activities for ongoing cases and coordinates service plans for adults.
• Reviews and analyzes evidence and effectively communicates investigative findings.
• Ability to engage individuals under difficult circumstances, to gather information to make accurate and precise decisions.

Qualifications:

Preferred Skills:

• Investigative and Analytical Skills preferred.
• Effective Time Management and Organizational Skills.
• Social Perceptiveness and Compassion.
• Proficiency with Case Management Systems and Technology.
• Efficient Case Management and Follow Through.

Target Range:

The target range for the Investigative Specialist 1 position is $44,004 - $54,936. The directly related experience, knowledge, skills and abilities of the selected candidate will determine the actual salary offer.