APS Investigative Spec 2

Tennessee Department of Human Services; Tennessee; Hybrid; USD 44,000 - 54,000; Full time

Job summary

The Tennessee Department of Human Services (TDHS), Division of Adult Protective Services (APS), is seeking an Investigative Specialist 2. The role combines remote documentation three days a week with field travel two days as needed.

You will investigate abuse, neglect, and exploitation of vulnerable adults, document thoroughly, interview involved parties, and prioritize urgent client needs while coordinating with partners.

Qualifications

• Bachelor's degree and one year of professional experience in social services, investigations, or related fields.
• Graduate coursework may substitute for the required experience.

Responsibilities

• Investigates abuse, neglect, and financial exploitation of vulnerable adults.
• Documents activities and observations in the case management system thoroughly and timely.
• Manages time to ensure timely and accurate case management.
• Interviews clients, family, and others to gather risk-related information.
• Conducts home or facility visits to identify environmental risk factors.
• Prioritizes client needs to address the most urgent concerns first.

Skills

Background check

Driver's license

Education

Bachelor's degree in social services or related field

Graduate coursework substitution allowed

Job description

We believe that all vulnerable adults deserve to be safe, valued, heard, and treated with dignity.

This vacancy is within the Tennessee Department of Human Services (TDHS), Division of Adult Protective Services (APS). APS is the state agency responsible for investigating allegations of abuse, neglect, and financial exploitation of vulnerable adults and providing protective services. Our mission is to protect and support vulnerable adults through collaboration with numerous internal and external partners. The population served by APS is diverse in ethnicity, socioeconomic status, beliefs, and life experience. Working with such a unique population requires someone who is flexible, creative, and resourceful. While challenging, the work of an Investigative Specialist is profoundly rewarding in that each day there is an opportunity to positively impact the life of a vulnerable adult. This position typically works three days remote documenting/calls and two days traveling in the field based on need. Travel will include home visits, facility visits, required meetings and occasional meetings.

Responsibilities

• Investigates allegations of abuse, neglect, and/or financial exploitation of vulnerable adults who are mentally or physically impaired, and incapable of self-care due to disability or age.
• Documents all activities, observations, changes, etc. in the electronic case management system in a thorough, professional, and timely manner.
• Manages time effectively and efficiently to ensure timely and accurate case management.
• Interviews clients, family members, neighbors, alleged perpetrators, or other relevant individuals to gather information, regarding risk factors, such as: client’s health, living arrangements, financial stability, family involvement, needs, and strengths to determine causes of current situation.
• Conducts home/facility visits to identify potential risk factors related to the environment.
• Prioritizes the needs or concerns of the client to ensure the most urgent needs are met first.

Qualifications

• Bachelor's degree and one year of full-time professional experience in one or a combination of the following: social services and/or human services case management, gerontology, behavioral counseling, investigations regarding vulnerable persons, psychology, or sociology.
• Substitution of Education for Experience: One year of qualifying graduate course work in a related field such as listed above may be substituted for the required experience.

Preferred Skills

• Must be able to pass a complete background check.
• Possess a valid driver’s license.

Target Range

The target range for the Investigative Specialist 2 position is $43,572 – $54,396. The directly related experience, knowledge, skills and abilities of the selected candidate will determine the actual salary offer.