APS TEAM COORDINATOR - 10132026-81804

State of Tennessee

Livingston (TN)

Hybrid

USD 55,000 - 69,000

Full time

13 hours ago

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Job summary

The State of Tennessee's Department of Human Services is hiring an APS Team Coordinator in Livingston, TN. This full-time role supervises a team of investigators handling adult protective services cases across a geographic area, with a hybrid in-office/remote work arrangement.

The ideal candidate holds a Bachelor’s degree with three years of relevant professional experience in social or human services, and must meet several special qualifications including background checks, fingerprinting, and

Qualifications

Bachelor’s degree and three years of full-time professional experience in social services and/or human services case management, gerontology, investigations, psychology, or sociology.
Criminal background disclosure form required and approved by appointing authority.
Fingerprint sample required for background check.
Review against Indicated Persons Registry and vulnerable persons' registries.
Must possess valid driver’s license and reliable transportation.
Available to be on call 24/7.

Responsibilities

Evaluates team caseload data and trends; provides feedback to APS Regional Supervisor for program improvement.
Develops and implements strategic solutions to ensure policy compliance and service quality.
Oversees APS staff, including hiring, coaching, and performance management; mentors other staff.
Leads reviews of cases and provides directives; accompanies staff on in-person visits when needed.
Develops relationships with internal/external partners and explains APS programs to law enforcement, agencies, and the public.
Coordinates service provision budgets and obtains cost estimates for approvals.
Plans training for staff and external partners on policies and procedures.
Participates in legal team meetings and may testify in legal proceedings.

Skills

Active Learning

Complex Problem Solving

Critical Thinking

Judgment & Decision Making

Time Management

Education

Bachelor’s degree + 3 years relevant exp

Tools

Computer/Tablet

Office Equipment

Cell Phone

Vehicle

Job description

State of Tennessee Job Information

Opening Date/Time 10/13/2026 12:00AM Central Time

Job Information

Opening Date/Time 10/13/2026 12:00AM Central Time

Closing Date/Time 11/02/2026 11:59PM Central Time

Salary (Monthly) $4,608.00 - $5,751.00

Salary (Annually) $55,296.00 - $69,012.00

Job Type Full-Time

City, State Location Livingston, TN

Department Human Services

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, OVERTON COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

This position is designed as Hybrid (In office and Remote).

For More Information, Visit The Link Below

https://www.tn.gov/content/dam/tn/human-services/documents/APS_Team_Coordinator_Overton_11226.pdf

Qualifications

Education and Experience: Bachelor’s degree, and experience equivalent to three years of full-time professional experience in social services and/or human services case management, gerontology, investigations regarding vulnerable persons, psychology, or sociology.

Necessary Special Qualifications

Complete a criminal background history disclosure form in a manner approved by the appointing authority.
Agree to release all records involving their criminal history to the appointing authority.
Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.
Submit to a review of and not be listed on the Indicated Persons Registry of the Department of Children's Services, Department of Health's vulnerable persons' registry, or the state's sex offender registry.
Not have an excludable offense as defined by Tenn. Code Ann.
71-2-403 and Tenn. Rules & Regs. Ch. 1240-07-10-09.
Upon appointment, successfully complete a prescribed course of training offered by the Tennessee Department of Human Services.
Possess and maintain a valid driver's license and have reliable transportation.
Available to be on call 24 hours a day, 7 days a week.

Overview

This classification is responsible for professional Adult Protective Services (APS) supervisory work of average difficulty. An employee in this class supervises a team of investigators who investigate allegations of abuse, neglect, or exploitation of vulnerable adults in a geographical area of the state. This class differs from that of an APS Regional Supervisor in that the latter supervises employees in this classification.

Responsibilities

Evaluates team caseload data and trends. Provides feedback to APS Regional Supervisor to develop program practice, improve quality of service, and maintain data and integrity.
Recommends, develops, and implements strategic solutions to ensure compliance with program policies and procedures and enhance continuous improvement.
Provides day-to-day oversight of assigned APS staff including hiring, coaching, performance management, group meetings, professional development, and identification of training opportunities for staff. May supervise staff in completing repatriation cases and/or mentorships for other APS field staff.
Reviews all cases and confers with staff to determine course of action to be followed, providing directives and/or making recommendations; accompanies staff on in-person visits in various environments when necessary. Identifies, researches, and addresses concerns from customers or partners for appropriate resolution.
Develops and maintains relationships with internal/external partners and performs public relations and liaison work by explaining and interpreting the APS program, policies, and procedures to law enforcement agencies, resource agencies, District Attorneys, court officials, government organizations and the general public. May serve on local boards and panels related to APS activities.
Monitors and coordinates service and resource provision for customers by internal and external partners. Obtains cost estimates, determines affordability, and submits for budget approval.
Assess, plan, and/or conducts training programs for staff and external partners on policies and procedures.
Participates in legal team meetings in preparation of due process or legal interventions that are guided by the Office of General Counsel (OGC). May be required to testify during legal proceedings and/or in court.

Competencies (KSA's)