Call Center Lead

Mountain Family; Glenwood Springs (CO); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

403(b) retirement plan

Paid Holidays

PTO

Employee Assistance Program

State Leave

Job summary

Mountain Family in Glenwood Springs, CO is seeking a Call Center Lead to supervise the MFHC Call Center team and provide coaching, ensuring high-quality patient service over the phone.

This full-time role requires a high school diploma, bilingual Spanish/English, and at least two years in a call center or clinical administrative support. The salary ranges from $24 to $27 per hour, with benefits including medical, dental, vision, and more.

Qualifications

• High school diploma or equivalent.
• Bi-lingual in Spanish and English required.
• Two years’ experience in a call center or providing administrative support in a clinical setting.

Responsibilities

• Provide high-quality customer service to patients over the phone.
• Coach and support call center coworkers.
• Coordinate administrative tasks for the call center team.
• Serve as a liaison between the call center and care coordination teams.

Skills

Bilingual Spanish-English

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Lead

Full-time Regular Glenwood Springs, CO, US 1 Attachments

9 days ago Requisition ID: 1905

Salary Range: $24.00 To $27.00 Hourly

Join a mission-focused team, where we work every day to improve the health of our community by providing equitable and affordable medical, behavioral, and dental healthcare for all . As part of a dedicated, mission‑driven team, you’ll contribute to whole‑person, integrated care that supports patients across the region.

Build a meaningful career while enjoying life in a vibrant mountain community at a workplace committed to family‑friendly scheduling and true work–life balance. With year‑round access to skiing, hiking, biking, and a wide range of outdoor recreation, this is an ideal opportunity for individuals seeking both professional fulfillment and an exceptional quality of life. Enjoy a generous compensation and benefits package, including paid time off, sick leave, and dedicated wellness hours.

• TOP FIVE COLORADO GOVERNOR’S AWARD FOR WORKSITE WELLNESS – 2019

General Purpose:

The Call Center Lead serves as a peer leader for the MFHC Call Center team and supports the duties of the Call Center Supervisor. The Lead is responsible for providing an ongoing good example to the team, high quality customer service to patients over the phone, answering questions from and providing coaching to coworkers, coordinating administrative tasks to be completed by the call center team, and serving as a liaison between the call center and care coordination teams.

Job Qualifications:

• High school diploma or equivalent.
• Bi-lingual in Spanish and English required.
• Two years’ experience in a call center or providing administrative support in a clinical setting.
• Current credentials or certification preferred.

Salary: $24-$27 per hour; DOQ

Benefits:

• Medical, Dental and Vision Insurance
• 403B retirement plan with 3% matching after 1 year of employment
• 7 Paid Holidays
• 124 PTO hours within the first year
• Access to Employee Assistance Program
• FAMLI CO State Leave
• Worksite Wellness Program and much more