Apprentice Optician: Craft Clear Vision & Customer Care

Luxottica; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

LensCrafters in Nashville, TN seeks an Apprentice Optician to deliver the LensCrafters Experience, guiding customers through frames and lenses, performing fittings and measurements, and ensuring eyewear meets high optical standards.

You will learn and apply our selling model, provide exceptional service, and support customers from greeting to dispensing, with emphasis on accuracy and care. Training is part of an established Apprentice Program.

Qualifications

• High school graduate or equivalent.
• Part of a sanctioned Apprentice Program.
• Strong customer service skills: communicator, listener and team builder.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Sales and service skills.
• Familiarity with POS, computers and calculators.
• Embrace new technology and change.

Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service by performing the Sales and Service Process steps: Greeting the Customer; Explaining the Process in a transparent way; Merchandise Selection; Fitting - AccuFit; Solve visual problems or challenges for customers; Tendering; Dispensing.
• Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs.
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; develops long-term solutions.
• Shows patience and courtesy with customers; finds answers to unfamiliar questions or products.
• Educates the customer on LensCrafters’ guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.
• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly; is thorough and exact.
• Ensures finished eyewear meets LensCrafters’ optical standards and customer requirements/requests.

Skills

Customer service

Optical theory

Merchandise knowledge

POS familiarity

Math skills

Communication

Education

High school diploma

Apprentice Program

Job description

LensCrafters in Nashville, TN seeks an Apprentice Optician to deliver the LensCrafters Experience, guiding customers through frames and lenses, performing fittings and measurements, and ensuring eyewear meets high optical standards.

You will learn and apply our selling model, provide exceptional service, and support customers from greeting to dispensing, with emphasis on accuracy and care. Training is part of an established Apprentice Program.