Apprentice Customer Service Advisor: Training & Career

Inspiro Learning; Southgate (KY); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

Travel costs covered

Accommodation provided

Meals provided

Job summary

Volkswagen Group in the UK offers an Apprenticeship Programme designed to train and develop Apprentices to keep pace with advancing technology and high levels of customer service. This is a full-time opportunity to receive formal qualifications through extensive product training while in employment at a Volkswagen retailer.

The Service department is central to our business, with Customer Service Advisors playing a key role in delighting customers and encouraging loyalty.

Responsibilities

• Customer Service: Arranging bookings and appointments, talking to customers face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
• Teamwork: Liaison with workshop and management to deliver an amazing customer experience.
• Promotion: assisting with the sale of accessories and service plans.

Job description

Volkswagen Group in the UK offers an Apprenticeship Programme designed to train and develop Apprentices to keep pace with advancing technology and high levels of customer service. This is a full-time opportunity to receive formal qualifications through extensive product training while in employment at a Volkswagen retailer.

The Service department is central to our business, with Customer Service Advisors playing a key role in delighting customers and encouraging loyalty.