Apprentice Automotive Service Advisor

Caseyvolkswagen; Newport News (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a family-owned and operated automotive group with over 60 years of experience! As an Apprentice Service Advisor, you'll be at the forefront of customer service, ensuring every client receives exceptional care. You'll manage service orders, assist with inquiries, and help maintain a positive atmosphere in a clean and professional environment. This role offers opportunities for career advancement and ongoing professional development, making it an ideal place for motivated individuals to grow their skills and contribute to a dynamic team. If you're passionate about providing top-notch service and eager to learn, this is the perfect opportunity for you!

Benefits

Medical, Dental, Vision, and Life Insurance

401(k) Retirement Savings Plan

Weekly pay

Paid vacation time

Employee Discounts (YMCA, Onelife Fitness, etc.)

Company paid Life Insurance Policy

Ongoing Professional Development

Telehealth visits

Short- and Long-Term Disability

Legal Resources and Identity Theft Protection

Qualifications

• Must be at least 18 years of age.
• Professional appearance and strong customer service skills.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts as necessary.

Skills

Organized personality

Time management

Exceptional communication

Customer satisfaction

Team-oriented

Self-motivated

Clean driving record

Education

High school diploma or equivalent

Job description

If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it! We're hiring an Apprentice Service Advisor to join our team! We have so many great opportunities!

The Apprentice Service Advisor will work as a service videographer and automotive service advisor trainee.

Automotive Service Advisor Responsibilities:

1. Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
2. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
3. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
4. Ensure the daily inventory of technicians' time is consistently sold to service customers.
5. Distribute work between technicians efficiently.
6. Answer technical questions about vehicle problems, warranties, services, and repairs.
7. Maintain Customer Happiness scores at or above company standards.
8. Assist in diagnosing vehicle problems; order parts and tools as necessary.
9. Oversee administration of warranty claims.
10. Set schedules and assign tasks to service department employees.
11. Reinforce company policies and adhere to company standards.
12. Encourage compliance with applicable laws and regulations.
13. Maintain good working relationships with factory(s) and foster positive employee relations.

Job Qualifications:

• Organized and friendly personality
• Time management skills
• Exceptional communication skills with your customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Must be at least 18 years of age

Benefits of being a Casey employee:

• Highly productive shops
• Career advancement opportunities
• Competitive pay
• Clean and professional work environment
• Family owned and operated for over 60 years with six locations in Newport News and Williamsburg (BMW, Honda, Toyota, Chevrolet, Volkswagen, Subaru, and Kia)
• Ongoing Professional Development

Benefits Offered:

• Medical, Dental, Vision, and Life Insurance
• HSA, FSA, and LPFSA
• Prescription Drug Coverage
• Company paid HealthJoy program

• Telehealth visits
• Medical Bill Review
• And more!

• Short- and Long-Term Disability
• Legal Resources and Identity Theft Protection Coverage
• Company paid Employee Assistance Program (counseling services)
• Weekly pay
• Employee Discounts (YMCA, Onelife Fitness, vehicle services, and more)
• 401(k) Retirement Savings Plan
• Company paid Life Insurance Policy
• Paid vacation time

The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today, the organization is still a family owned and operated business that consists of six locations in Newport News and Williamsburg. Now with 7 of the best American and Import vehicle lines from entry level to high-line luxury, the Casey Auto Group continues to meet and exceed Hampton Roads’ transportation needs. We are driven to be the very best, and we’re always looking for passionate, motivated professionals who share that same drive to join us. Perhaps you're one of them.