Apprentice Automotive Service Advisor

Casey Kia; Newport News (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Apprentice Service Advisor to join their dynamic team. This role offers the opportunity to grow in a supportive environment while providing exceptional service to customers. As an Apprentice Service Advisor, you will oversee service orders, ensure customer satisfaction, and assist in diagnosing vehicle issues. With a commitment to professional development and a family-oriented culture, this position is perfect for motivated individuals looking to make a difference in the automotive service industry. Join a team that values your contributions and offers career advancement opportunities.

Benefits

Medical, Dental, Vision, and Life Insurance

401(k) Retirement Savings Plan

Paid vacation time

Weekly pay

Employee Discounts

Ongoing Professional Development

Company paid HealthJoy program

Short- and Long-Term Disability

Legal Resources and Identity Theft Protection

Company paid Employee Assistance Program

Qualifications

• Must be at least 18 years of age.
• Strong record of positive customer satisfaction results.

Responsibilities

• Oversee service orders and ensure customers receive prompt service.
• Provide concierge support for all owner inquiries.
• Assist in diagnosing vehicle problems and ordering parts.

Skills

Organized and friendly personality

Time management skills

Exceptional communication skills

Professional appearance

Customer satisfaction

Team oriented

Self-motivated

Clean driving record

Education

High School Diploma or equivalent

Job description

If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it! We're hiring an Apprentice Service Advisor to join our team! We have so many great opportunities!

The Apprentice Service Advisor will work as a service videographer and automotive service advisor trainee.

Automotive Service Advisor Responsibilities:

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Job Qualifications:

• Organized and friendly personality
• Time management skills
• Exceptional communication skills with your customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Must be at least 18 years of age

Benefits of being a Casey employee:

• Highly productive shops
• Career advancement opportunities
• Competitive pay
• Clean and professional work environment
• Family owned and operated for over 60 years with six locations in Newport News and Williamsburg (BMW, Honda, Toyota, Chevrolet, Volkswagen, Subaru and Kia)
• Ongoing Professional Development

Benefits Offered:

• Medical, Dental, Vision, and Life Insurance
• HSA, FSA, and LPFSA
• Prescription Drug Coverage
• Company paid HealthJoy program (Telehealth visits, Medical Bill Review, and more!)

• Short- and Long-Term Disability
• Legal Resources and Identity Theft Protection Coverage
• Company paid Employee Assistance Program (counseling services)
• Weekly pay
• Employee Discounts (YMCA, Onelife Fitness, vehicle services, and more)
• 401(k) Retirement Savings Plan
• Company paid Life Insurance Policy
• Paid vacation time

The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today, it remains a family owned and operated business with six locations in Newport News and Williamsburg, offering seven of the best American and Import vehicle lines, from entry level to high-line luxury. We are driven to be the very best and are always looking for passionate, motivated professionals who share that same drive. Perhaps you're one of them.