Apprentice Automotive Service Advisor

Casey Auto Group; Newport News (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading automotive group as an Automotive Service Advisor in Newport News, where you will oversee service orders, ensure customer satisfaction, and enjoy a supportive work environment. This full-time role offers a chance to grow your career while receiving comprehensive benefits.

Benefits

Medical, Dental, Vision, and Life Insurance

401(k) retirement plan

Paid vacation time

Weekly pay

Employee discounts

Ongoing professional development

Qualifications

• Must be at least 18 years old.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and ensure effective service for customers.
• Answer technical questions related to vehicle problems and repairs.
• Maintain Customer Satisfaction scores at or above company standards.

Skills

Communication

Time Management

Organization

Teamwork

Customer Satisfaction

Job description

Your path to a great career with outstanding earning potential starts right here!

This is an opportunity to earn while you learn, with one of the most recognized names on the Peninsula. The Casey Auto Group is looking for the right candidate to train as a professional Automotive Service Advisor. This is a full-time position with full benefits. Please provide your complete work history.

The most successful associates in this position have a genuine interest in helping people, possess excellent communication skills, are organized, and can multitask effectively.

This is a great opportunity to learn, earn, and grow without limits!

Automotive Service Advisor Responsibilities:

1. Oversee service orders and flow of Drive Lane, ensuring prompt, courteous, and effective service for customers.
2. Take ownership of the customer experience by completing additional tasks that leave a positive impression.
3. Provide concierge support for all owner inquiries, whether via phone or in person, to ensure proper handling.
4. Maintain daily inventory of technicians' time to maximize sales to service customers.
5. Distribute work efficiently among technicians.
6. Answer technical questions related to vehicle problems, warranties, services, and repairs.
7. Maintain Customer Satisfaction scores at or above company standards.
8. Assist in diagnosing vehicle issues; order parts and tools as needed.
9. Manage warranty claim administration.
10. Set schedules and assign tasks to service department staff.
11. Reinforce company policies and standards.
12. Ensure compliance with applicable laws and regulations.
13. Maintain good relationships with factories and foster positive employee relations.

Job Qualifications:

1. Organized and friendly personality.
2. Strong time management skills.
3. Exceptional communication skills with customers.
4. Professional appearance and grooming.
5. Proven record of positive customer satisfaction results.
6. Team-oriented and self-motivated.
7. Ability to work independently with minimal supervision.
8. Clean driving record and valid driver’s license.
9. Must be at least 18 years old.

Benefits of being a Casey employee:

• Highly productive shops.
• Opportunities for career advancement.
• Competitive pay.
• Clean, professional work environment.
• Family-owned and operated for over 60 years with six locations in Newport News and Williamsburg (BMW, Honda, Toyota, Chevrolet, Volkswagen, Subaru, and Kia).
• Ongoing professional development.

Additional Benefits:

• Medical, Dental, Vision, and Life Insurance.
• HSA, FSA, and LPFSA options.
• Prescription drug coverage.
• Company-paid HealthJoy program, including telehealth visits, medical bill review, and more.

• Short- and long-term disability insurance.
• Legal resources and identity theft protection.
• Company-paid Employee Assistance Program (counseling services).
• Weekly pay.
• Employee discounts (YMCA, Onelife Fitness, vehicle services, and more).
• 401(k) retirement plan.
• Company-paid life insurance.
• Paid vacation time.

The Casey Auto Group was founded by the late Arthur M. Casey in 1958. Today, it remains a family-owned business with six locations in Newport News and Williamsburg, offering a range of vehicle lines from entry-level to luxury. We are committed to being the best and seek passionate, motivated professionals to join us. Maybe you are one of them.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under law.