Apprentice Automotive Service Advisor

Casey Auto Group; Newport News (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a family-owned automotive group that values growth and appreciation! As an Apprentice Service Advisor, you'll play a crucial role in delivering exceptional customer service while gaining valuable experience in the automotive industry. This position offers a supportive environment where you can thrive and develop your skills. With a focus on customer satisfaction and teamwork, you'll help ensure that every customer leaves with a positive impression. Enjoy competitive pay, career advancement opportunities, and a range of benefits in a clean, professional workplace. If you're passionate about cars and customer service, this is the perfect opportunity for you!

Benefits

Medical, Dental, Vision, and Life Insurance

401(k) Retirement Savings Plan

Paid vacation time

Employee Discounts

Ongoing Professional Development

Weekly pay

Company paid Life Insurance Policy

Employee Assistance Program

Short- and Long-Term Disability

Legal Resources and Identity Theft Protection

Qualifications

• Must be at least 18 years old with a valid driver's license.
• Strong communication skills and a friendly personality are essential.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Maintain high Customer Happiness scores and assist with vehicle diagnostics.

Skills

Organized personality

Time management

Communication skills

Customer satisfaction

Team oriented

Self-motivated

Ability to work independently

Clean driving record

Education

High School Diploma

Job description

If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it! We're hiring an Apprentice Service Advisor to join our team! We have so many great opportunities!

The Apprentice Service Advisor will work as a service videographer and automotive service advisor trainee.

Automotive Service Advisor Responsibilities:

1. Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
2. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
3. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
4. Ensure the daily inventory of technicians' time is consistently sold to service customers.
5. Distribute work between technicians efficiently.
6. Answer technical questions about vehicle problems, warranties, services, and repairs.
7. Maintain Customer Happiness scores at or above company standards.
8. Assist in diagnosing vehicle problems; order parts and tools as necessary.
9. Oversee administration of warranty claims.
10. Set schedules and assign tasks to service department employees.
11. Reinforce company policies and adhere to company standards.
12. Encourage compliance with applicable laws and regulations.
13. Maintain good working relationships with factory(s) and foster positive employee relations.

Job Qualifications:

1. Organized and friendly personality
2. Time management skills
3. Exceptional communication skills with your customers
4. Professional, well-groomed personal appearance
5. Strong record of positive customer satisfaction results
6. Team oriented and self-motivated
7. Able to work with little supervision
8. Clean driving record and valid driver’s license
9. Must be at least 18 years of age

Benefits of being a Casey employee:

• Highly productive shops
• Career advancement opportunities
• Competitive pay
• Clean and professional work environment
• Family owned and operated for over 60 years with six locations in Newport News and Williamsburg (BMW, Honda, Toyota, Chevrolet, Volkswagen, Subaru and Kia)
• Ongoing Professional Development

Benefits Offered:

• Medical, Dental, Vision, and Life Insurance
• HSA, FSA, and LPFSA
• Prescription Drug Coverage
• Company paid HealthJoy program, including Telehealth visits, Medical Bill Review, and more!

• Short- and Long-Term Disability
• Legal Resources and Identity Theft Protection Coverage
• Company paid Employee Assistance Program (counseling services)
• Weekly pay
• Employee Discounts (YMCA, Onelife Fitness, vehicle services, and more)
• 401(k) Retirement Savings Plan
• Company paid Life Insurance Policy
• Paid vacation time

The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today, it remains a family owned and operated business with six locations in Newport News and Williamsburg. We offer seven of the best American and Import vehicle lines, from entry level to high-line luxury, to meet and exceed Hampton Roads’ transportation needs. We are driven to be the very best, and we’re always looking for passionate, motivated professionals who share that same drive to join us. Perhaps you're one of them.