Appraisal Operations Specialist

CrossCountry Mortgage, LLC; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Job summary

CrossCountry Mortgage, LLC is seeking a Junior Appraisal Coordinator to handle the order placement and fulfillment of appraisal orders for all loan types on our retail platform. You will maintain clear communication with origination and processing teams to ensure timely completion.

The role requires experience with FHA/VA orders, knowledge of appraisal processes, and proficiency with Mercury Network and Encompass. Excellent prioritization and communication skills are essential.

Qualifications

• Experience with FHA and VA appraisal order placement.
• Appraisal knowledge, preferred.
• Knowledge of industry standard computer programs.
• Excellent prioritization and time management skills.
• Excellent analytical skills.
• Excellent communications skills.

Responsibilities

• Manage and prioritize caseload of appraisal orders.
• Assist with ordering appraisals by submitting a request through Mercury Network to be assigned to a qualified appraiser within established time frames.
• Maintain workflow efficiency through Encompass and Mercury Network.
• Process payments according to company and department policies and processes.
• Maintain reports to track appraisal assignments from order date through final completion.
• Maintain communication with appraisers and AMCs through Encompass and Mercury Network.
• Reply to customer emails, confirming the scheduling of appointments.
• Assist Processors, Underwriters, Loan Officers and Loan Processors in tasks associated with the appraisal ordering and management of conditions.
• Communicate and explain the progress of products and services to customers through working collaboratively with our vendors.
• Perform other duties and special projects as assigned.

Skills

FHA/VA exposure

Appraisal knowledge

Computer proficiency

Prioritization

Analytical skills

Communication skills

Tools

Mercury Network

Encompass

Job description

CrossCountry Mortgage, LLC is seeking a Junior Appraisal Coordinator to handle the order placement and fulfillment of appraisal orders for all loan types on our retail platform. You will maintain clear communication with origination and processing teams to ensure timely completion.

The role requires experience with FHA/VA orders, knowledge of appraisal processes, and proficiency with Mercury Network and Encompass. Excellent prioritization and communication skills are essential.