Appraisal Operations Coordinator

CrossCountry Mortgage, LLC; Northern (KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K

Medical insurance

Wellness program

Job summary

CrossCountry Mortgage is seeking a Junior Appraisal Coordinator to manage the order placement and fulfillment of appraisal orders on the retail platform for all loan types. This role maintains accurate communication with origination and processing departments and operates within Pacific Standard Time Zone hours to support the West Coast region.

The position requires FHA/VA appraisal order knowledge, familiarity with Encompass and Mercury Network, and strong prioritization and communication

Qualifications

• Experience with FHA and VA appraisal order placement.
• Strong prioritization and time management skills.
• Excellent communications skills.

Responsibilities

• Manage and prioritize caseload of appraisal orders.
• Assist with ordering appraisals by submitting requests through Mercury Network.
• Maintain workflow efficiency through Encompass and Mercury Network.
• Process payments according to policies.
• Maintain reports to track assignments from order date to completion.
• Communicate with appraisers and AMCs through Encompass and Mercury Network.
• Reply to customer emails re scheduling of appointments.
• Support Processors, Underwriters, Loan Officers and related staff.
• Explain progress of products and services to customers with vendors.

Skills

Appraisal knowledge

Prioritization

Communication skills

Time management

Tools

Encompass

Mercury Network

Job description

CrossCountry Mortgage is seeking a Junior Appraisal Coordinator to manage the order placement and fulfillment of appraisal orders on the retail platform for all loan types. This role maintains accurate communication with origination and processing departments and operates within Pacific Standard Time Zone hours to support the West Coast region.

The position requires FHA/VA appraisal order knowledge, familiarity with Encompass and Mercury Network, and strong prioritization and communication