Jr. Appraisal Coordinator

CrossCountry Mortgage, LLC; Northern (KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K

Medical insurance

Wellness program

Job summary

CrossCountry Mortgage is seeking a Junior Appraisal Coordinator to manage the order placement and fulfillment of appraisal orders on the retail platform for all loan types. This role maintains accurate communication with origination and processing departments and operates within Pacific Standard Time Zone hours to support the West Coast region.

The position requires FHA/VA appraisal order knowledge, familiarity with Encompass and Mercury Network, and strong prioritization and communication

Qualifications

• Experience with FHA and VA appraisal order placement.
• Strong prioritization and time management skills.
• Excellent communications skills.

Responsibilities

• Manage and prioritize caseload of appraisal orders.
• Assist with ordering appraisals by submitting requests through Mercury Network.
• Maintain workflow efficiency through Encompass and Mercury Network.
• Process payments according to policies.
• Maintain reports to track assignments from order date to completion.
• Communicate with appraisers and AMCs through Encompass and Mercury Network.
• Reply to customer emails re scheduling of appointments.
• Support Processors, Underwriters, Loan Officers and related staff.
• Explain progress of products and services to customers with vendors.

Skills

Appraisal knowledge

Prioritization

Communication skills

Time management

Tools

Encompass

Mercury Network

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Junior Appraisal Coordinator is responsible for the order placement and fulfillment of appraisal orders on the retail platform for all loan types. This position maintains accurate communication to the origination and processing departments. This position operates within Pacific Standard Time Zone working hours to support the West Coast region.

Job Responsibilities

• Manage and prioritize caseload of appraisal orders.
• Assist with ordering appraisals by submitting a request through Mercury Network to be assigned to a qualified appraiser within established time frames.
• Maintain workflow efficiency through Encompass and Mercury Network.
• Process payments according to company and department policies and processes.
• Maintain reports to track appraisal assignments from order date through final completion.
• Maintain communication with appraisers and AMCs through Encompass and Mercury Network.
• Reply to customer emails, confirming the scheduling of appointments.
• Assist Processors, Underwriters, Loan Officers and Loan Processors in tasks associated with the appraisal ordering and management of conditions.
• Communicate and explain the progress of products and services to customers through working collaboratively with our vendors.
• Perform other duties and special projects as assigned.

Qualifications and Skills

• Experience with FHA and VA appraisal order placement.
• Appraisal knowledge, preferred.
• Knowledge of industry standard computer programs.
• Excellent prioritization and time management skills.
• Excellent analytical skills.
• Excellent communications skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.